Senior/Lead/Principal Data Scientist

Key Skills

Java Programming, Python Programming, Framework, SQL, Machine learning techniques, Natural Language Processing (NLP), PyTorch, TensorFlow

Job Description

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!

Einstein Language Intelligence team is looking for a strong Senior/Lead/Principal Data Scientist to help us improve the way customer service is delivered. As part of the team, you will play a key role in incorporating artificial intelligence into the CRM product portfolio. You will participate in designing and developing machine/deep learning models and services that can be integrated with many applications, thousands of tenants, and run at scale in production.

A typical day for you might include the following:

• Developing deep learning models in TensorFlow and/or PyTorch to satisfy major problems that Salesforce’s hundreds of thousands enterprise customers have
• Partnering end-to-end with Product Managers, Application Architects, Machine Learning Engineers, and Deep Learning Researchers to understand customer requirements, design prototypes, and bring innovative technologies to production
• Partnering with Machine Learning Engineer and Scientists to define requirements for AI platforms such as experimentation environment, reusable ML pipeline, etc.
• Working with internal product teams to ingest their data and sprinkle machine/deep learning fairy dust on their products
• Participate in the team’s on-call rotation to address complex problems in real-time and keep services operational and highly available

Basic Qualifications

• PhD or equivalent Master's Degree plus 5+ years of experience in CS, CE, ML or related field
• Strong experience building and applying machine learning models for business applications
• Strong experience programming in Python, and using machine learning frameworks such as TensorFlow or PyTorch
• Proven ability to implement, operate, and deliver results via innovation at large scale

Preferred Qualifications

• A PhD in CS, Machine Learning, Statistics or relevant field
• 5+ years of industry/applied research experience in machine learning, NLP, deep learning and/or information retrieval
• Expertise on a broad set of ML approaches and techniques, ranging from Artificial Neural Networks to Bayesian methods
• Experience with conversational AI
• Top-tier papers published in related areas.
• Fantastic problem solver; ability to solve problems that the world has not solved before
• Excellent written and spoken communication skills
• Demonstrated track record of cultivating strong working relationships and driving collaboration across multiple technical and business teams
• Salesforce will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
• For Colorado-based roles: Minimum annual salary of $82,400. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/.
• You can find other info there as well- including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more. Visit for the full breakdown!