Senior Director of Product Management, Heroku Platform, AI

Key Skills

Aartificial intelligence, Analytical and Problem solving, Effective communication skills, Generative AI, Leadership, PaaS, Planning and organization, Product Management, Sales, Salesforce

Job Description

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Are you an innovative product leader who thrives in a fast-paced environment and loves working with the best technology teams in the world? Do you have a strong focus in the pursuit of delivering developer experiences that enable developers to do the best work of their careers? If so, this amazing role in our Heroku Product team could be for you!

Heroku is seeking a product leader to drive exciting new AI based offerings for our customers. Delivering on the promise of AI involves a lot of data, security, and privacy concerns, and you are able to simplify these complexities and deliver them through an opinionated yet powerful Heroku DX. You will focus on a range of AI opportunities: from hosting our customers own AI workloads within a fully led service, to delivering Heroku assistants for operators and developers.

This is a technical role involving knowledge of programming, architecture patterns, compliance, costs, and the latest technologies associated with delivering led AI services to developers. This role will partner with a Heroku AI architect to define and deliver AI offerings.

Heroku is taking a big step forward this year with a significant investment in hiring, roadmap and new technologies. You can help shape this exciting future!

Responsibilities

• Develop close relationships with key customers, partners, and analysts that you use from product direction through data-driven validation. Drive customer-centricity throughout your org. Have a clear 12-18 month vision and high-level backlog that you can present at the executive level.
• Drive modern and agile processes throughout your org and lead the product release process (pricing, packaging, enablement, launch). You’re an experienced partner with and advocate for UX and content teams.
• Lead and present to a 500+ audience at a major industry event. Communicate product strategy via presentation or written communication to executives, including speaking publicly at internal and external product summits. Build and deliver a release briefing to an industry analyst. Script and build a killer demo for a keynote, analyst, or management offsite.
• Be the definitive authority on your product, and be conversant regarding a major portion of your product area’s entire scope, including how it makes valuable contributions to our target customers. Understand your product adoption metrics, market share, analyst position, as well as the targets your cloud and product are setting for ACV and revenue.
• Know your partners and key customers across the business and have a trusted relationship with open lines of communication about roadmap, strategy, and risks. Resolve conflicts both for yourself and your team. Your Salesforce network is strong - up, down, and sideways. Know your risks and lead them proactively.
• Take a longterm view in providing a direction for your products and your teams. Your plans demonstrate an understanding of company strategy and where your products fit. Position your products to beat the competition. Make early decisions with an eye on pricing and packaging recommendations, including SKUs and editions.
• When required, you become a manager, proficient at hiring, leading your direct reports, and providing clear and timely feedback to your team and colleagues. You meet with each member of your team weekly and provide them the support they need to succeed, with a focus on team development and training. Delegate accordingly with your team. Be a steward of your team members’ careers and actively work to help them succeed.
• Be fluent with your customer base and their needs, using data and relationships to drive decisions. Regular customer meetings and discussions allow you to share ideas. Lead customer meetings and event sessions, independently creating relevant content. Deliver resources to support adoption through various channels, training, Trailhead, blogs, open source, and internal proof of concepts.
• Have measures in your annual goals around diversity and inclusivity. You not only live those values, but also coach your direct reports and serve as a role model for others. You act as a cultural ambassador externally.

Qualifications

• Minimum of 5+ years’ leadership experience in engineering or product management, with shown expertise in AI, including generative AI, enterprise / PaaS environments. Experience in multiple AI technologies, services and products, as well as legal and privacy requirements faced by organizations wanting to build AI experiences.
• Shown ability and experience in building developer-focused data and eventing services and practices, using the latest tools and technologies. Enterprise-implementation-level data store and eventing experience is ideal.
• Shown ability to influence and coordinate cross-functional teams to complete a plan.
• Well-developed leadership, management, and strategic-thinking skills, with the ability to excite and lead others.
• Understanding of the Salesforce Platform or other enterprise PaaS products, customers, partners, and competitors.
• Excellent organization and communications skills, with experience communicating across groups with varying degrees of technical background.
• Experience making pitches to executive leadership, participating in the sales cycle, and handling sensitive customer issues.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $233,300 to $355,900.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.