Director, User Experience

Key Skills

Aartificial intelligence, Analytical and Problem solving, Data Analysis, Effective communication skills, Google-Analytics, KPIs, Leadership Skill, Machine learning techniques, Product Management, Tableau, UI design, UX design

Job Description

We are a full-stack shop consisting of product and portfolio leadership, data engineering, infrastructure and DevOps, data / metadata / knowledge platforms, and AI/ML and analysis platforms, all geared toward:

• Building a next-generation, metadata- and automation-driven data experience for GSK’s scientists, engineers, and decision-makers, increasing productivity and reducing time spent on “data mechanics”
• Providing best-in-class AI/ML and data analysis environments to accelerate our predictive capabilities and attract top-tier talent
• Aggressively engineering our data at scale, as one unified asset, to unlock the value of our unique collection of data and predictions in real-time

Onyx Product Management is at the heart of our mission, ensuring that everything from our infrastructure, to platforms, to end-user facing data assets and environments is designed to maximize our impact on R&D. The Product Management team partners with R&D stakeholders and Onyx leadership to develop a strategic roadmap for all customer-facing aspects of Onyx, including data assets, ontology, Knowledge Graph / semantic search, data / computing / analysis platforms, and data-powered applications.

We are seeking a highly skilled and visionary Director of User Experience to lead our user experience (UX) and success teams. The ideal candidate will be responsible for ensuring that our products and services are intuitive, efficient, and deliver exceptional value to our R&D customers. This role requires a strategic thinker who can oversee the development of a seamless user journey, drive customer satisfaction and success, and cultivate long-term relationships with our valued customers.

Key Responsibilities:

• Develop and execute a comprehensive user experience strategy that aligns with the Onyx’s overall product vision and objectives.
• Lead and mentor the UX design and user research teams, fostering a culture of collaboration, creativity, and continuous improvement.
• Oversee the design of user-friendly interfaces, ensuring intuitive navigation and seamless user experience across all products and platforms. Collaborate with scrum teams to ensure timely delivery of products and features in an agile fashion.
• Conduct user research, analyze customer feedback, and leverage data-driven insights to identify areas for improvement and drive product enhancement initiatives.
• Collaborate with cross-functional teams, including product, UI/UX engineering, and operation teams to ensure that user feedback is integrated into the product development lifecycle and overall product strategy.
• Establish and monitor key performance indicators (KPI’s) related to user experience and success, tracking metrics to assess the effectiveness of initiatives, and making data-driven recommendations for optimization.
• Develop and maintain strong relationships with key stakeholders, serving as a trusted partner and advocate for their needs and requirements.
• Implement user success programs, including onboarding, training, and ongoing support, to ensure customer satisfaction and retention.
• Develop and execute user communication and change management strategy; ensure effective delivery of Onyx’s content to the target audience.
• Stay informed about industry best practices, emerging trends, and advancements in UX design and customer success methodologies, integrating relevant innovations into our practices and processes.

Why You?

Basic Qualifications:

• Bachelor’s degree in marketing, human computer interface, business design, information technology, computer science, communications, political science, psychology, social sciences, international relationship, operational research, or related discipline
• 8+ years of professional experience with a Bachelor’s Degree
• 6+ years of professional experience with a Master’s degree
• 4+ years of professional experience with a PhD
• 2+ years of experience with user experience research/design of technical products.

Preferred Qualifications:

• Proven experience of at least 4 years in UX design, customer/user success, or a related field, with a minimum of 2 years in a leadership or managerial position.
• Expertise in UX design principles, methodologies, and tools such as Adobe Creative Suite, Sketch, Miro, or Figma, with a strong portfolio showcasing successful UX projects and customer-centric design solutions.
• Exceptional stakeholder management experience, with a demonstrated ability to effectively engage and align with cross-functional teams, clients, and senior leadership to drive successful user experiences and customer satisfaction.
• Proficiency in data analysis using tools such as Google Analytics, Mixpanel, or Tableau, and the ability to leverage user data and feedback to drive informed decision-making and product improvements.
• Demonstrate success in cultivating and maintaining strong client relationships, with a customer-centric approach to delivering exceptional service and support.
• Strategic thinking and problem-solving abilities, with a keen eye for detail and a commitment to delivering high-quality user experiences and customer satisfaction.
• Experience in overseeing the implementation of customer success programs, including onboarding, training, and ongoing support initiatives.
• Proven ability to thrive in a fast-paced, dynamic work environment, with the capability to manage multiple projects and priorities simultaneously.

GSKOnyx

LI-GSK

Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.

Why Us?

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organization where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030.

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We’re committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce.

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