Senior Advanced Analytics Manager - Customer Success, Robotic Surgical Technologies

Key Skills

AI Robotic systems, Alteryx, Analytical and Problem solving, Business Analytics, Data Analysis, Data Analytics, Data Visualization, Effective communication skills, English Proficiency, HTML, Leadership, Lean Six Sigma, People management, PowerBI, Project management, Python Programming, SQL

Job Description

Careers that Change Lives

You will be responsible for ensuring that the organization's commercial processes are efficient, effective, and continuously improving. Tasked with building a diverse team, which will incorporate data driven decision making, identify micro trends and correlations to improved sustainability and scalability. You will set high standards in data accuracy that impact the day-to-day transactions, intelligence, and decisions taken throughout the business. You will oversee process improvement projects and initiatives to ensure that they are aligned with the company's strategic goals and objectives. 

This role requires an experienced and strategic leader who possesses exceptional analytical affinity to uncover latent market trends and insights. You will have a profound impact on the business by providing key insights and recommendations to drive improvements and growth. By providing data analysis, you will help the team prioritize initiatives, allocate resources effectively, and track progress against key performance indicators. In addition, you will be instrumental in fostering a culture of continuous improvement by championing data-driven decision-making and encouraging innovation. By sharing insights and best practices with the broader organization, you will help to drive innovation and accelerate growth.

The ideal candidate will have a proven track record of delivering results by driving operational efficiencies, project management, and cross-functional collaboration to enable data-driven decision-making. As a leader, you will be responsible for providing guidance and direction to a team of data and business analysts, while also collaborating with other departments to align data analysis efforts with strategic business objectives. Additionally, you will play a critical role in shaping the organization's data-driven culture, driving innovation, and inspiring a team to continuously improve business performance.

This team is based in North Haven, CT. Remote on the East Coast may be considered for well qualified candidates.

Medtronic is a global leader in medical technology, services, and solutions. We collaborate with hospitals, clinics, and healthcare professionals to develop life-changing technologies that improve patient outcomes. In Robotics Surgical Technologies (RST), part of Medtronic’s Medical Surgical Operating Unit, we believe patients around the world deserve access to quality care and improved outcomes. We strive to expand global access to care and reduce variability through robotic and analytical solutions.

A Day in the Life

• Spearhead the transformation of RST commercial operations by developing and implementing innovative strategies and tools to increase efficiencies and effectiveness
• Identify and implement commercial KPIs that will serve as the foundation for measuring the effectiveness and health of the business
• Identify process improvements that will yield cost reductions, increased profit margins, improved quality, and greater efficiency 
• Pollinate best practices, and drive design and critical thinking to RST daily practice
• Partner with the Customer Success team bring to light valuable insights and ideas that will drive innovation and growth across the organization
• Unveil patterns, micro trends, and insights to drive impactful strategic decisions
• Translating data analysis to business language, standardized and easy to digest
• Collaborate with cross functional teams to help develop customer facing applications 
• Develop best practices and critical thinking, ensuring that these principles are integrated into our daily operations
• Travel approximately 20-25%

Must Have: Minimum Requirements

• Bachelors degree required
• Minimum of 7 years of experience in a commercial or business support role or advanced degree with at least 5 years of experience in a commercial or business support role
• 5 years of managerial experience (people, program or project)

Nice to Have

• Bachelor's degree in Data Science, Statistics, Business Analytics, or a related field
• 10 years of experience in a commercial or business support role, preferably in the medical devices industry (Or Master’s Degree with 8 years of experience)
• 7 years of experience in process improvement, business analysis, or related fields
• Strong project management skills and experience leading cross-functional teams
• Experience with process mapping, process improvement methodologies, and KPI development and implementation
• Strong analytical skills and experience working with data analytics tools and techniques including but not limited to SQL, HTML, Python etc.
• Excellent communication, interpersonal, and leadership skills
• Familiarity with Lean Six Sigma or other process improvement methodologies is a plus
• Experience in data access, processing, and visualization tools such as Alteryx, Power BI, Tableau etc. 
• Excellent people skills, with the ability to work effectively with cross-functional teams
• Strong attention to detail, with the ability to manage multiple tasks simultaneously
• Ability to work independently and leading diverse teams in ambiguous environment
• Strong business (medical devices) acumen
• Comfortable pitching and presenting to leadership team
• Fluent in English.