Emerging Technology - Wealth Digital Product Manager - AI/ML (VP) - Hybrid

Key Skills

Aartificial intelligence, Design, Effective communication skills, Leadership Skill, Machine learning techniques, Management, Planning and organization, Translation

Job Description

• Owns one to two-year strategic plan and platform roadmap for a platform product portfolio.
• Identifies meaningful components of competitive analysis that informs decisions for the product portfolio and roadmaps.
• Participates in customer research with the business to gain end-to-end real-world understanding of customer needs and platform product value.
• Contributes to organizational planning.
• Some executive level engagement.
• Exhibits expertise across multiple platform products and builds tight connections to resources to drive efficiencies.
• Has advanced knowledge of platform feature health and communicates metrics and progress reports regularly to senior stakeholders.
• Works across peer and stakeholder organizations to implement improvements.
• Provides content for executive level communications.
• Sets the direction for the platform design of assigned products.
• Designs the user experience for a focused set of platform features using various design thinking techniques.
• Continuously monitors feature development through a bug catalog at the platform product level.
• Reviews the product demo with the development team against the acceptance criteria for his / her component of a product.
• Prepares platform product documentation, ensuring features and associated documentation are clear and easily consumable by other engineering teams.
• Creates KPIs for assigned product features.
• For any issues, assesses the alternatives to resolve (“path to green”) and builds a plan for resolution.
• Owns and delivers on post-launch reviews, gathers customer feedback, drives the associated actions, and incorporates feedback into future launch plans.
• Monitors success metrics and makes proposals for continuous performance improvements.
• Shares learnings and best practices with other Citi teams.
• Engages with business customers to identify key platform product issues; solicits feedback on platform product roadmap.
• Leverages data analysis skills to research difficult or ambiguous problems, leading cross-disciplinary teams where necessary and communicating recommendations to senior leadership.
• Oversees team-wide product operations, leads junior PM-Ts who may own individual components, and coordinates team-wide improvement goals.
• Represents Citi with external stakeholders for escalations and during strategic roadmap discussions.
• Drives adoption of existing platform products into multiple marketplaces (in some cases simultaneously) with minimal engagement from leadership.
• Identifies short- and medium-term risks to platform product development and segment adoption, proposing solutions to address them.
• Provides regular coaching and feedback to direct reports to help grow individual functional skills and leadership capabilities, with support from senior managers.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6+ years of relevant experience in a product line management, e-commerce, and/or strategic planning role.
• Significant experience building complex business and/or transactional models.
• Demonstrated experience as a strong leader who can prioritize well, communicate clearly and compellingly, effectively influencing across cross functional teams.
• Experience in Artificial Intelligence (AI) and/or Machine Learning (ML) is preferred.

Education:

• Bachelor's/University degree or equivalent experience.
• Master's degree preferred.