Senior Associate - Customer Service & Aftermarket

Key Skills

Aartificial intelligence, Data science techniques, KPIs, Machine learning techniques, Microsoft Office suites, Microsoft-Excel, Powerpoint, SAP, SharePoint, Statistics

Job Description

As a Contract Analyst in the Pay-per-Hour (PPH) India team, you will be responsible to execute tasks and perform data analysis in support of engine maintenance agreements. Your role will entail understanding and performing a wide array of deliverables required to support the contract management of a diverse portfolio of PPH contracts. Working closely with the customer service representatives, finance account managers and MRO specialists, you will act a subject matter expert on financial and operational data related to PPH contracts. You will be expected to provide recommendations for process improvements and enable digital transformation initiatives.

Roles & Responsibilities:

• Review and maintain data in various systems relating to engine maintenance activities
• Collect and analyze data used to generate contract performance KPIs
• Generate Sales Orders using engine utilization data to collect revenue from our customers
• Analyze and classify invoices related to the contractual services covered under our maintenance agreements
• Work closely with Finance, Customer Service, MRO and other stakeholders to ensure seamless delivery of key tasks and to answer any contract data related queries
• Forecast engine shop visit occurrence and associated part replacement
• Identify and support opportunities for process improvement and digital transformation

Require Qualification and Skills:

• Bachelor’s degree in business administration, engineering, operations, information systems, statistics, computer or data science with 3 to 6 years of relevant experience.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, Sharepoint)
• Experience working with SAP SD and/or CRM
• Demonstrated ability to multitask, set priorities and meet deadlines
• Strong analytical, quantitative, problem solving and organizational skills
• Comfortable working in a fast-paced and results-oriented environment
• Highly self-motivated, with the capability to execute assignments with minimal supervision
• Familiarity with aerospace or aviation data is an asset
• Strong interpersonal communication skills in English; French is an asset
• Forecasting, data analysis or AI/ML experience is an asset

Work Location:

• Bangalore

Travel:

• No travel requirement

Employment Type:

• Full-time
• This position requires flexibility to support outside the regular office hours as per the need basis.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.