Manager-Digital&Aftermarket Support Services

Key Skills

Aartificial intelligence, Apache Hadoop, Apache Hive, C Programming, C++, Data Modeling, Data science techniques, Data Visualization, Effective communication skills, Java Programming, JavaScript, Jupyter Notebook, KPI, Machine learning techniques, Microsoft Office suites, Microsoft-Excel, Powerpoint, Python Programming, R Programming, SPARK Programming, SQL

Job Description

As a Manager in the Customer Programs team, you will be responsible of a team of reliability analysts and support in-service product performance. Leading a team of data science and aftermarket services analysts/experts, you will have the opportunity to participate and lead integrated product teams (IPT) and influence the redesign of a part which could affect the safety, reliability, maintainability & availability of a product or the cost of operation of P&WC engines. You will also be expected to act as a coach and mentor to your team and act as a subject matter expert with you peers.

Roles & Responsibilities:

• Be a subject matter expert for analyzing and presenting product performance data.
• Support Subject matter expert for the front-line team & provide product knowledge to prepare conferences and customers dedicated technical reviews
• Enable compliance with Airframe OEM, Operators and Airworthiness authorities’ obligations
• Ownership of Product Performance - including safety, reliability, maintainability and availability of the product in service
• Work closely with Engineering and Customer Service Engineering to improve product performance status and Ensure an execution plan in place to drive product performance improvement strategy
• Coach & train reliability analysts on executing daily tasks & on handling exceptions
• Drive Product performance KPI to improve customer’s experience
• Resolving delivery risks for product performance
• Performs day-to-day product event management requirements
• Ensure processes are in compliance with Customer Service Operating Procedures (CSOP)
• Set priorities for the team to ensure task completion on time, perfect quality and within budgetary constraints
• Perform individual’s performance review and provide coaching/mentoring to the team.

Data Science Capabilities:

• Supervision of a team of data science experts
• Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions.
• Able to ingest, clean, process and analyze multiple data sources data-at-rest and data-in-motion
• Assess the effectiveness and accuracy of data set and data gathering techniques.
• Develop custom data models and algorithms to apply to data sets.
• Use AI/ML predictive modeling to increase and optimize delivery assurance, inventory reduction and other business outcomes.
• Develop testing framework and test model quality.
• Develop processes and tools to monitor and analyze model performance and data accuracy.
• Interpret and effectively communicate data insights using data visualization
• Coordinate with different functional teams to implement models and monitor outcomes.

Required Qualification and Skills:

• Any bachelor’s/ master’s degree with 10 to 15 years of experience
• Experience user of the Microsoft Office (Word, Excel, PowerPoint)
• Knowledge of Lean tools and concepts
• Understanding of the aerospace industry, aero engines and good analytical capabilities.
• Coding knowledge and experience with several languages: Python, C, C++, Java, JavaScript, etc.
• Knowledge and experience in statistical and data mining techniques: GLM/Regression, Random Forest, Boosting, Trees, text mining, social network analysis, etc.
• Experience querying databases and using statistical computer languages: R, Python, SLQ, Hive SQL, etc.
• Experience in one of the following libraries: TensorFlow, PySpark.
• Experience creating and using advanced machine learning algorithms and statistics: regression, simulation, scenario analysis, modeling, clustering, decision trees, neural networks, etc.
• Experience with distributed data/computing tools: SAS ViYa, Hadoop, Hive, Spark, Jupyter Notebook, Git etc.
• Experience visualizing/presenting data for stakeholders using: PowerBI
• High level of English language proficiency in listening, speaking, reading and writing.
• Must have excellent written and oral communication skills.
• Must have good organizational skills, be able to prioritize work, accurately perform duties with constant activity in the area and pay close attention to detail.
• Must be a self-starter requiring minimum supervision and perform with a degree of accuracy in the execution of job assignments.
• Ability to work in a dynamic environment, relate to others and maintain flexibility with schedules of the department
• Good inter personnel skills and ability to lead a diverse team
• Ability to lead changes and business process transformation / re-engineering capability