Senior Product Manager – Consumer Experience (CX) (Coupang Play)

Key Skills

A/B Testing, Big Data Technology, Business Analytics, Business Strategy, Computer Vision (CV), Design, Distributed systems, Ecommerce, Effective communication skills, Human Resource, Information Retrieval, Large data sets, Leadership, Machine learning techniques, Management, Marketing Strategy, Mathematics, Multivariate analysis, Natural Language Processing (NLP), Product Analytics, Product Management

Job Description

Description

Coupang

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, How did we ever live without Coupang? Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

About Coupang Play 

Launched in December 2020, Coupang Play is Coupang's OTT (over-the-top) service. Coupang Play aims to become the definitive destination for digital content. Backed by our strong Product and Engineering teams in Seoul, Singapore, and Mountain View — Coupang Play has been creating and optimizing the viewing experience for our customers.

Coupang Play is available on mobile devices, tablet PCs, smart TVs, and your preferred browsers. We are building a competitive content library that includes TV for children and all ages, movies, live sports, educational content, and more. Coupang Play also creates original content, catered specifically to our customers.

If you like to work backwards and solve problems for our customers, join us. We are committed to redefining how our customers enjoy digital entertainment as one of the fastest-growing OTT services in Korea.

Role Overview

The Consumer Experience (CX) team owns the end-to-end Coupang Play experience for Customers. As a Senior Product Manager – CX you will own, create and drive innovations across onboarding to content discovery, media streaming, and interactivity across all platforms and devices. You are Customer-obsessed and bring a sharp analytical mindset, a relentless bias for urgency and action, and a proven track-record of creating outsized measurable impact.

In this role, you will:

• Define and own the vision, strategy, goals and roadmap for the Coupang Play Customer experience
• Develop a deep understanding of our Customers and dive deep into VOCs and analytics to identify the biggest opportunities to deliver the best-in-class content experience
• Own features and experiments end-to-end, including creating detailed product & business requirements to guide design/technical direction, driving cross-functional execution, executing high-impact product decisions, and sharing actionable insights and learnings across the org
• Collaborate with marketing, content operations and other product teams on go-to-market strategies and execution of major product- and content-related initiatives
• Drive alignment with stakeholders including executives, business leaders, product, operations and infrastructure teams

What we're looking for:

• 5-7+ years of product management or related industry experience in consumer products, preferably at a fast-paced tech startup
• Strong analytical thinker adept at data-driven decision-making through analyzing complex, large-scale data sets and conducting growth experiments, A/B and multivariate tests, and funnel analyses with a proven track record of driving measurable business impact
• Experience working in a technical environment with a broad, cross-functional team to drive product vision, define product requirements, manage & coordinate resources, and lead the team through key milestones
• Deep customer empathy and product craft, with a strong attention to detail
• Bias for action with a sense of urgency and high agency – willing to roll up your sleeves to get the job done
• Sound business judgment and ability to think strategically and stay on top of tactical execution
• Strong verbal and written communications skills with fluency in English and demonstrated ability to effectively communicate strategies, decisions, and trade-offs to executive leadership
• Bachelor's degree (or foreign degree equivalent) in Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or a related field

Preferred Qualifications

• OTT service experience
• Experience in launching consumer facing mobile products
• Experience working with multiple teams across different geographies
• Experience with distributed systems, big data, and machine learning
• Experience with NLP, information retrieval, and computer vision
• Startup experience
• Fluent communication skill in Korean and English

Recruitment Process and Others 

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer 
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. 
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider  

• This job posting may be closed prior to the stated end date for application if all openings are filled.    
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.    
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. 
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.

Privacy Notice 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.
• https://www.coupang.jobs/en/privacy-policy/

Document Return Policy 

• This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
• A job applicant, who has applied but not been finally selected for a position at Coupang (the Company ), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
• A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a Request for Return of Hiring Documents [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company by email ( recruitingops@coupang.com ) In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
• In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance are not met.

Equal Opportunities for All

Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.