Senior / Staff Data Scientist (Customer Experience Product Analytics)

Key Skills

CUDA/GPU programming, Data Modeling, Data science techniques, Effective communication skills, ETL frameworks, PowerBI, Product Analytics, Python Programming, SQL, Tableau

Job Description

We’re part of Customer Experience Product team, which aims to improve how our customers interact with your mobile/web products with their e-commerce journey.

We’re responsible for providing support in utilising decision science techniques in product development, along with discovery of customer behaviours within our products, in journey of creating better customer-facing products.

Qualifications :

• Wealth of experience in using querying language(e.g. SQL) and scripting language (Python) with understanding of Spark, experiencing of utilising GPU(e.g. RapidsAI, CUDA) for is a plus.
• Understanding of A/B tests and its statistical concepts, including Bayesian statistics, with experience in designing and interpretation of A/B test results
• Having a comprehensive understanding of distributed systems, data modelling, and scientific methods. Highly proficient in descriptive statistics and inferential statistics
• Good presentation and communication skills in explaining data, as we often engage non-data savvy stakeholders
• Having inquisitive mindset- should be ready to dive into the unknown, discover, and share findings with others, while employing critical thinking and detail-oriented focus to solve ambiguous and unstructured problems
• Good command of English is a plus

What you will do with us :

• Apply technical expertise with quantitative analysis, experimentation, and the presentation of data to aid the development of strategies for our products, while define, understand, and test opportunities and levers to improve the product, and drive roadmaps through your insights and recommendations.
• Validate hypotheses – generate test hypotheses, validate opportunities and recommend actions that can have positive improvements in customer experience and business KPIs.
• Test Analysis – Drive proper A/B analysis with statistical rigor and perform cohort studies to answer “why?” on test result drivers. Ideate more complex tests from an analytical and insightful reporting perspective.
• Develop automated data workflows and dashboards to monitor ongoing test performance/results, with maintaining key data artifacts and lineage (e.g., ETL, data models, queries)
• Utilizes relevant visualization tools (Tableau/PowerBI/Superset/etc) to help track metrics and investigate data anomalies, and further segment metrics along suitable dimensions to reveal deeper dynamics
• Dive deeply into technical and operational details of the business (e.g., key dependencies, business drivers/KPIs, develop actionable business insights, etc.) and contribute to constructive technical discussions
• Explore and test more technically/computationally efficient solutions. Know how to ingest, process, and analyze data.
• Improve dataset quality and automate manual processes
• Provides insights and solutions that inform product team's business decisions
• Communicate proposals, findings with stakeholders and document through wiki for further consumption and distribution
• For more senior roles (Staff Data Scientist I,II), we expect you to be able to own an analytical domain of increasing complexity within the CX products and independently engage with multiple POs to prioritise and drive analytical/decision science agenda, while managing a small team(2-4) of analysts.

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Virtual Onsite Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job, and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

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• https://privacy.coupang.com/ko/land/jobs/ (Korea)