Senior Product Manager, Data Operations - Search & Discovery

Key Skills

Aartificial intelligence, Data science techniques, Effective communication skills, KPIs, Machine learning techniques, Operations, Product Management

Job Description

The Role

As a Product Manager for Data Operations, you will oversee a team of labeling operations analysts who collaborate with product management, engineering, data science, and external vendor partners to support the development of machine learning algorithms, metrics, and analyses within the Search and Discovery team.

This role is based in Seoul, South Korea.

What you’ll do at Coupang

• Manage local Product Support Operations functions, including program and service delivery, KPIs, reporting, and forecasting
• Establish operational and financial processes, and system-wide tooling
• Develop and execute strategies for large-scale data collection, lead data labeling efforts and generate insights
• Collaborate with product teams to construct product roadmaps and signal generation/machine learning strategy
• Identify and implement opportunities to improve operational efficiencies, quality, and scalable solutions.
• Create and maintain global Product Support dashboards that show adherence to KPIs and reveal trends and insights
• Oversee vendor teams' day-to-day workflows and metrics for data labeling efforts
• Manage vendor service performance and costs
• Drive continuous improvements in support initiatives with a focus on efficiency and quality.

Minimum Qualifications

• Experience communicating results of analysis to senior leadership
• 5+ years of experience in tech, operations or consulting
• 2+ years of AI/ML and labeling operations.
• Experience presenting to senior executive audiences
• Experience in training and managing vendor partners across multiple projects in a highly cross-functional environment
• Strong critical thinking/analytical experience
• Data analysis and modeling

Preferred Qualifications

• Fluent in English
• Experience building 0-1 products, platform/ecosystem products, or marketplaces

Selection process and instructions

Selection procedure

· Document screening – Telephone interview – Face-to-face (video) interview – Final acceptance

· The selection process may be operated differently for each job and may change depending on schedule and situation.

· The selection schedule and results will be individually notified to the email address registered in the application.

Note

· This announcement may close early when recruitment is completed.

· If there are false information in your application, your acceptance may be cancelled.

· Being a veteran or disabled person does not put you at any disadvantage during the hiring process.

· The position and scope of work may be changed considering the overall career and experience of the candidate. If such changes are necessary, they will be communicated to candidates in a timely manner prior to final notification of acceptance.

Personal Information Processing Policy

· Coupang Group collects and processes your personal information in accordance with the Job Applicant Personal Information Processing Policy (link below). https://www.coupang.jobs/kr/privacy-policy/