AI Consultant 1: Conversational Architect

Key Skills

Aartificial intelligence, API, C++, Data management, Design, Human Computer Interaction- HCI, JavaScript, Machine learning techniques, Natural Language Processing (NLP), Python Programming

Job Description

About this role:

Wells Fargo is seeking an Artificial Intelligence Solutions Consultant - Conversational Architect to plan and implement advanced conversational experiences on our Virtual Assistant platforms that will reach over 30 million Wells Fargo customers. 

In this role, you will:

• Partner with various partners including PM’s, PO’s UX designers and content strategist to plan, validate and execute the model and implementation of conversational experiences within the virtual assistant
• Define and implement the “intents” and “entities” that define the conversation interaction, along with the associated business rules, logic and API interactions that are required for sophisticated interactions
• Responsible for building human language data sets to train machine learning models driving the virtual assistant.
• Work closely with other members of the product team and technology partners to identify enhancements to the conversational experiences
• Act as a liaison between our AI Product team and Technology to ensure that our Virtual Assistant delivers intelligent and intuitive conversations, resulting in a great customer experience

Required Qualifications, US:

• Bilingual speaking, reading, and writing proficiency in Spanish/English
• 2+ years of Artificial Intelligence Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years experience developing and deploying conversational virtual assistants
• 2+ years hands-on experience utilizing platforms like Amazon Lex, Google Dialogflow, IBM Watson, Microsoft Bot Framework, Kore.AI, Rasa, or Clinc
• Knowledge and understanding of Artificial Intelligence (AI) disciplines such as Machine Learning or Natural Language Processing
• Experience with Artificial Intelligence (AI) industry trends and business applications
• Solid understanding of conversational dialog systems, natural language processing (NLP) fundamentals, and machine learning
• Familiar with utterances, entities, intents, classification, annotation, business rules and APIs
• Experience designing, developing and deploying large training data sets
• Strong understanding on data management and annotation processes
• Fluency in writing code in Python, JavaScript, C++ or some other high-level language
• BS in computer science, machine learning, human computer interaction or related fields

• Ability to be proactive, innovative and creative in meeting customer and enterprise needs
• Ability to develop partnerships and collaborate with other business and functional areas
• Excellent verbal, written, and interpersonal communication skills

Job Expectations:

• 10% Travel as needed

Pay Range

$96,600.00 - $171,800.00 Annual

Benefits

Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

• 401(k) Plan
• Paid Time Off
• Parental Leave
• Critical Caregiving Leave
• Discounts and Savings
• Health Benefits
• Commuter Benefits
• Tuition Reimbursement
• Scholarships for dependent children
• Adoption Reimbursement