Senior Data Scientist – ML/NLP (Hybrid)

Key Skills

Aartificial intelligence, AWS, Azure, Big Data Technology, Continuous Integration & Continuous Delivery - CI/CD, Data science techniques, Deep Learning, Effective communication skills, Machine learning techniques, Natural Language Processing (NLP), Natural Language Understanding-NLU, Python Programming, PyTorch, R Programming, Scikit-learn, Snowflake, SPARK Programming, SQL, TensorFlow

Job Description

GEICO is seeking a highly skilled and experienced Senior Data Scientist (ML/NLP) to join our AI solutions team. In this role, you will play a critical role in developing and implementing Natural Language Processing (NLP) solutions that support virtual assistants, document understanding, personalized search & recommendation experiences, etc. to enhance the overall customer experience in business areas such as sales, service, underwriting and claims.

Responsibilities:

• Modeling: Lead the development and implementation of NLP algorithms & models to drive key business use cases
• Data mining: Utilize NLP technologies to extract insights from customer interactions, including chat logs, emails, forms, documents etc.
• Solution & System Development: Build and improve real-time NLP systems (e.g. virtual assistants) that respond to customer inquiries, incorporate contextual knowledge and provide personalized and relevant recommendations.
• R&D: Stay up to date with the latest advancements in NLP/NLU/NLG and identify appropriate business use cases to apply them.
• Technical leadership: Collaborate with cross-functional teams, including product managers, engineers, and operations teams, to gather requirements and formulate them into NLP solutions
• Communication: Lead interactions with business and tech stakeholders to present findings, insights, and recommendations to in a clear and concise manner, both verbally and through reports or presentations.
• Mentorship: Mentor and guide junior data scientists, providing technical expertise and fostering a culture of innovation and continuous learning.

Requirements:

• Master's or Ph.D. degree in Computer Science, Data Science, or a related field
• 4+ years of proven experience in designing, developing, and implementing AI/ML solutions, with at least 3 years in NLP models and algorithms
• Proficiency in programming languages such as Python, and expertise in relevant NLP and deep learning libraries and frameworks (e.g. TensorFlow, PyTorch, Spacy, langchain)
• Demonstrated experience developing and applying NLP techniques (e.g. LLM, transformers, embeddings, topic models) to relevant use cases (NER, Q&A, document summarization/classification, text generation, sentiment analysis, semantic search)
• Familiarity with cloud-based platforms (e.g. AWS, Azure) and big data processing tools (e.g. Apache Spark, Snowflake)
• Strong analytical and problem-solving skills, with the ability to work on complex challenges and deliver impactful solutions.
• Strong sense of curiosity and ability to self-learn; willingness to research, design, test & productize novel solutions and learn from open-ended experiments
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and manage stakeholders.

Preferred:

• 4+ years of experience designing, developing, evaluating, and deploying real-time ML/NLP solutions
• Strong experience building virtual assistants, chatbots, or conversational agents
• Experience with GPU-based model training and inference infrastructure and architecture
• Experience with search relevancy engineering and/or recommendation systems
• Experience with responsible/trustworthy AI methodologies in NLP solutions
• Experience with the insurance industry is a plus

Benefits:

As a full time associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

• Premier Medical, Dental and Vision Insurance with no waiting period**
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Assistance including Direct Billing and Reimbursement payment plan options
• Paid Training, Licensures, and Certificates