Degree in Artificial intelligence- AI
Aartificial intelligence, Automation, AWS, Data Analytics, Effective communication skills, Finance, Generative AI, Infrastructure as code, KPI, Machine learning techniques, Writing
Geico seeks a dynamic and strategic Contact Center Transformation Leader to support our Auto Lines operations. You will drive operational excellence through meticulous call forecast refinement, attrition assumption analysis, and the identification of efficiency improvements. You will also be responsible for improving operations data capabilities (KPI, reporting and root cause analysis) and piloting adoption of advanced technologies in the contact center environment (e.g., text Generative AI, voice Generative AI, Machine Learning and Process Automation). Across all responsibilities you will need close collaboration with partners in HR, Finance, Product, Data Analytics and Technology to align on process, assumptions and leveraging common infrastructure.
Location:
Responsibilities:
Qualifications:
LI-AN1
Annual Salary
$195,000.00 - $315,000.00
The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
Benefits:
As an Associate, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including:
Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
The Government Employees Insurance Company is a private American auto insurance company with headquarters in Chevy Chase, Maryland. It is the second largest auto insurer in the United States, after State Farm.
Chevy Chase, MD, USA
2-4 year
Chevy Chase, MD, USA
2-4 year
Chevy Chase, MD, USA
2-4 year
Chevy Chase, MD, USA
2-4 year
Chevy Chase, MD, USA
2-4 year
Chevy Chase, MD, USA
2-4 year
Chevy Chase, MD, USA
2-4 year
Chevy Chase, MD, USA
2-4 year
Chevy Chase, MD, USA
2-4 year
Chevy Chase, MD, USA
2-4 year