Principal Product Manager – Artificial Intelligence / Machine Learning

Key Skills

Algorithms, Apache Kafka, AWS, Docker, JavaScript, Large Language Models - LLMs, Machine learning techniques, NumPy

Job Description

The Role

We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. employee experiences that accelerate Fidelity’s journey.

The Enterprise Infrastructure (EI) Product team is looking for a highly motivated User Product Manager who loves to tell beautiful stories with Data. Your responsibilities will include ownership of defining user stories for Fidelities AIOps team. This includes user research & analysis as well as turning that analysis into designs and products. You will be leading the Fidelity team to embrace artificial intelligence, machine learning, and automation to help ITOps managers and others to improve operational efficiency. You will work within the EI Product team and collaborate with senior leaders to make the best outcome and solutions to help our users gain insight into all aspects of our enterprise infrastructure.

The Expertise and Skills You Bring

• Bachelor’s degree preferred

• 5+ years of experience in a product management, project management, or product-oriented technology role preferred

• 2+ years of experience in AI product management

• Understand product specifications and user psychology

• Strong understanding of AI/ML and AIOps technologies

• Provide detailed analysis of existing AI models and deliver clear strategies with use cases to ensure operational efficiency for the AIOps platform

• Develop new AI-powered experiences, from inception to launch. This includes defining requirements, working closely with the data science and engineering teams, managing project execution, and iterating on new features and products post-launch

• Provide thought leadership on AI technologies, and work across the organization to help teams leverage AI capabilities to improve our products and operational processes. This includes conducting training, developing tools and processes, and advocating for AI best practices. You will own the company-wide AI technology stack with a goal to reduce barriers to prototyping and production deployment

• Working knowledge of Application Performance and Analytics

• Follow industry trends through exploring complementary products, meeting with partners, and investigating innovative technologies

• Contribute to company-level product planning by developing concepts into specs, evaluating them, and participating as we build a strategic product roadmap

• Proven ability to understand complex and in-depth level technical situations, related business challenges and be able to communicate strategies for effective solutions

• Generate, gather, and organize ideas for features and improvements for the product, prioritize feature requests, and maintain part of the roadmap

• Investigate and analyze requests from customers, partners, and internal team, design solutions for them, and drive their implementation

• Design product enhancements and communicate designs orally, through diagrams, and through PRDs

• Facilitate software development projects, working with our design team, engineering team, and other external vendors and partners

• Experience managing large scale Vendor Project to ensure sure alignment with clearly defined acceptance criteria and a clear roadmap for delivery

• A deep understand of BI best practices and a track record of well-established relationships and delivered projects with BI teams

• Coordinate feature launches, including orchestrating testing, documentation, training rollout sequencing, customer communication, and adoption measurement

• Collaborate on AI Governance to establish organizational best practices and use cases with generative AI and LLM

• Serve as a resource for other employees who have product questions, feature, requests, and other needs

• Present current and future capabilities to both internal and external audiences

The Team  

This position sits within the Enterprise Infrastructure (EI) Product team and will be responsible for providing product requirements to our development teams that will deliver transparency and access to our operational event management platform. Our team supports internal customers spread across a variety of business units as well as external customers utilizing Fidelity’s services and products.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following:

For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 2

For roles based in Ireland: Contact AccommodationsIreland@fmr.com

For roles based in Germany: Contact accommodationsgermany@fmr.com

Company Overview

At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning and growth so you can build the career you’ve always imagined. We welcome associates from different backgrounds and with different perspectives to help us innovate and make a difference for our customers and our communities.

We invite you to Find Your Fidelity at fidelitycareers.com(opens in a new tab).

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a Best Place to Work in 2023. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working”. Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 3.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.