SENIOR MANAGER, ADVANCED DATA ANALYTICS AND INSIGHTS

Key Skills

Adobe Analytics, Amazon Athena, Big Data Technology, Business Analytics, Data Analytics, Data science techniques, Google-Analytics, PowerBI, Python Programming, QlikView, R Programming, Snowflake, SQL

Job Description

Are you passionate about using your analytical skills to derive insights and drive business strategy and success? Are you intrigued by being able to formulate the full picture by tying together seemingly disparate data points from multiple sources (e.g., customer attributes and behaviors, transactional history, call transcripts, digital activity, business financials) in to one cohesive story? Are you ready to drive experimentation & strategic insights to optimize every aspect of the customer’s experience?

If yes, we want you to join our forward-thinking team and make a real-world difference for Fidelity’s 40 million individual investors.

The Team

We are looking for an analytics professional to be a creative and collaborative team member, helping develop and lead data and hypothesis driven initiatives. As an indispensable member of CKSI (Customer Knowledge & Strategic Insights), you'll be embedded in a business unit and will work with an agile inter-disciplinary team with a diverse set of skills across analytics, engineering, data science, marketing, product development etc., to optimize and personalize the Fidelity experience.

The Skills You Bring

• Ability to translate a business need or question into a hypothesis that can be validated via experimentation or data analysis.
• Ability to use data to tell a story of customer experience, highlighting both successes and friction points to inform future initiatives and strategies.
• Delivering insights from data to a broad audience in a simple, clear, and actionable way.
• A cross-functional collaborator who can work across a team with diverse skills and abilities and find success for Fidelity and our customers.
• Demonstrating a mix of analytical skills, you always focus on business use cases and customer needs.
• Natural intellectual curiosity, initiative, and love for learning new skills and capabilities.

The Expertise We’re Looking For

• 6 + years of experience generating analytical insights to drive business actions, including experience with a range of analytical tools and programming languages such as SQL, Python, R, etc.
• Experience in designing and developing dashboards & reports by using Tableau, Power BI, Qlik etc.
• Experience with Aobe Analytics or Google Analytics.
• Experience using and querying big data technologies such as Snowflake, Athena, etc.
• Experience with digital analytics using tools such as Adobe analytics is a plus
• Bachelor’s degree in a quantitative / technical field such as Data or Business Analytics, Economics, Statistics, or Finance. MBA or MS degree a plus

The Value You Deliver

• Continuously improving data analytics and insights capabilities and spreading that knowledge and expertise throughout the organization
• Delivering data-driven and actionable insights to enable objective, informed business, and product decisions

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a Best Place to Work in 2023. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working”. Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 3.