Senior User Researcher, Audiobooks & Gated Content

Key Skills

Java Programming, Python Programming, C++, C Programming, SQL, Cloud computing, Scala Programming, Machine learning techniques, Data science techniques, MATLAB Programming, PyTorch, TensorFlow, R Programming

Job Description

Spotify is a global community of over 250 million music fans, artists, and now podcasters. It's always been our mission to make audio more accessible for everyone, and create innovative ways for creators and fans to connect with each other.

Location: London or Remote Americas

Job type: Permanent

As audio has expanded from music to podcasts, audiobooks, and beyond - so has a creator’s ability to monetize and distribute their work. From monthly subscriptions to membership apps, creators are finding new ways to grow their audience - and we want to bring all of this content to Spotify. In the coming years, Spotify will redefine what it means for creators to monetize their work, as well as how listeners discover and gain access to that paid content.

The Audiobooks and Gated Content Vertical is responsible for bringing all the world’s paid audio to Spotify and becoming the ubiquitous destination for its consumption. This is an exciting and impactful new opportunity space for Spotify, and will help craft the platform for years to come.

Love podcasts and audiobooks? If you thrive in collaborative, passionate and fast-paced environments, come help us build the future of audio!

What you'll do:

• Define, plan and conduct user research
• Gain a deep understanding of how our products and platforms influence user behavior, and represent the voice of our users in the product development process
• Be a strategic partner to product development and marketing teams by delivering insights that inform the problems we choose to seek and shape the future of our roadmaps
• Exercise your thought leadership and become a go-to specialist for user research in the audiobooks and gated content space
• Employ a wide range of storytelling techniques to communicate results and recommendations to product and design teams
• Advise and collaborate with the Business, Strategy and Operations teams in their work to understand the audiobooks and gated content market opportunities. 

Who you are:

• You have proven experience in research roles in consumer-focused companies with significant expertise in exploratory qualitative research, and specifically identifying people's problems and needs.
• You hold a degree in Psychology, Human Computer Interaction, Social Science or a related field, and/or relevant professional experience
• You have proven experience in user research, demonstrating both qualitative and quantitative research methods
• You can collaborate closely with Data Science and are comfortable with metrics and A/B tests
• You are comfortable with planning, prioritizing, conducting, analyzing and communicating research including leading research streams in a zero to one space.
• You have strong interpersonal skills and can strongly communicate with your partners in business, design, engineering and marketing (in English) and enjoy working in a collaborative environment
• You are a dedicated advocate of a user-centered, evidence-based approach to product development while balancing business needs
• Experience conducting multi-market international research is preferred

Where you'll be:

• We are a distributed workforce enabling our band members to find a work mode that is best for them!
• Where in the world? For this role, it can be within theEMEA region in which we have a work location and is within working hours.
• Working hours? We operate within the Central European and GMT time zones for collaboration and ask that all be located in that time zone.
• Prefer an office to work from home instead? Not a problem! We have plenty of options for your working preferences. Find more information about our Work From Anywhere optionshere.

Our global benefits

• Extensive learning opportunities, through our dedicated team, GreenHouse.
• Flexible share incentives letting you choose how you share in our success.
• Global parental leave, six months off - fully paid - for all new parents.
• All The Feels, our employee assistance program and self-care hub.
• Flexible public holidays, swap days off according to your values and beliefs.
• Spotify On Tour, join your colleagues on trips to industry festivals and events.