Senior User Researcher, Client Platform

Key Skills

Apache Hadoop, C Programming, C++, Data science techniques, Java Programming, Machine learning techniques, MapReduce, Python Programming, PyTorch, R Programming, Scala Programming, SQL, TensorFlow

Job Description

The Platform team creates the technology that enables Spotify to learn quickly and scale easily, enabling rapid growth in our users and our business around the globe. Spanning many disciplines, we work to make the business work; creating the frameworks, capabilities and tools needed to welcome a billion customers. Join us and help to amplify productivity, quality and innovation across Spotify.

Location: Stockholm or Remote EMEA

Job type: Permanent

Platform Mission operates in the heart of Spotify. We build the technology ecosystem that enables Spotify to learn and deliver quickly, while safely and easily scaling to billions of customers, and enabling our rapid employee growth around the globe.

At Client Platform, a part of the Platform Mission, we are passionate about amplifying productivity, quality and innovation across all client developers at Spotify. Client Platform strives to bring a great experience for client developers at Spotify, and through this deliver stable and reliable products for people to enjoy.

As a Senior User Researcher, your role is to build a deep understanding of users' problems and turn qualitative user research into insights to advise the future of our products.

We’re looking for someone who can design research studies to gain a deeper understanding of our client engineers. You will explore user behavior, central initiatives, and business opportunities to bring data and insights into every decision we make. We want someone who sees technology, engineering, and development as an exciting knowledge space.

What you’ll do

• Work closely with Designers and Data Scientists to create quality insights
• Take into account existing insights, technical constraints, business needs, and specific platform demands to produce data-informed solutions
• Design and conduct evaluative and generative research that influences and drives the roadmap for our products
• Evolve the UR practices in the tribe by evangelising, coaching and mentoring your colleagues
• Employ a wide range of storytelling techniques to communicate results and recommendations to product and design teams

Who you are

• 5+ years of relevant work experience and are comfortable planning, scoping, conducting, analyzing and communicating research
• Enjoy turning the output into data that is actionable and can guide us in the development and design of our products
• A great storyteller and communicator, able to speak fluently to business people, designers, engineers and other stakeholders
• You are used to bridging qualitative and quantitative insights by working closely with analysts and data scientists
• A dedicated advocate of a user-centred approach to product development
• Have a strong understanding of and experience in Lean and Agile UX processes, and are not afraid of suggesting new ways of working
• Experience with or interest in Enterprise UX and/or B2B products
• Extensive experience in leading generative research

Where you'll be

• For this role, it can be within the EMEAregion in which we have a work location and is within working hours.
• Prefer an office to work from home instead? Not a problem! We have plenty of options for your working preferences. Find more information about our Work From Anywhere options here.

Our global benefits

• Extensive learning opportunities, through our dedicated team, GreenHouse.
• Flexible share incentives letting you choose how you share in our success.
• Global parental leave, six months off - fully paid - for all new parents.
• All The Feels, our employee assistance program and self-care hub.
• Flexible public holidays, swap days off according to your values and beliefs.
• Spotify On Tour, join your colleagues on trips to industry festivals and events.