Java Programming, Python Programming, C++, C Programming, SQL, Apache Hadoop, Scala Programming, Machine learning techniques, Data science techniques, PyTorch, TensorFlow, MapReduce, R Programming
The Freemium R&D team oversees the entire user journey on Spotify and ensures we engage with people in innovative ways, every step of the way. Our team grows Spotify’s audience by finding future listeners around the world and delivering the right value to them, at the right time. With research, product development, product design, engineering, and marketing all collaborating in one organization, we’re able to quickly create meaningful features and services for millions of people around the world, resulting in joyful, long-lasting relationships with Spotify.
Location: London or Remote EMEA
Job type: Permanent
Spotify is diversifying: audiobooks, artist merchandise, podcast advertising and many other areas. Each of these services requires a customer service experience that gives users the help they need when they need it. Which is where this team comes in!
As a Product Insights Data Scientist working on the customer service platform, you will be building insights from the ground up as we reinvent how we serve our users’ customer service needs. From scoping data and building out ETLs with Data Engineers, to delivering insights that advise the product roadmap for our many customer service tools (such as chatbots, FAQs, agents, multichannel optimization and more)! Sound exciting?
What You'll Do
Who You Are
Where You'll Be
Our global benefits
Extensive learning opportunities, through our dedicated team, GreenHouse.
Flexible share incentives letting you choose how you share in our success.
Global parental leave, six months off - fully paid - for all new parents.
All The Feels, our employee assistance program and self-care hub.
Flexible public holidays, swap days off according to your values and beliefs.
Spotify On Tour, join your colleagues on trips to industry festivals and events.
Learn about life at Spotify
Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.
Global COVID and Vaccination Disclosure
Spotify is committed to safety and well-being of our employees, vendors and clients. We are following regional guidelines mandating vaccination and testing requirements, including those requiring vaccinations and testing for in-person roles and event attendance. For the US, we have mandated that all employees and contractors be fully vaccinated in order to work in our offices and externally with any third-parties. For all other locations, we strongly encourage our employees to get vaccinated and also follow local COVID and safety protocols.
Spotify is a popular digital music streaming platform that was launched in 2008. It provides users with access to a vast library of music from various genres and artists around the world. Initially, Spotify started as a desktop application but has since expanded to include mobile and web-based versions as well. Key features of Spotify include: Music Catalog, Personalized Recommendations, Social Integration, Podcasts and Audio Content and Offline
London, UK
2-4 year
Stockholm, Sweden
2-4 year
Stockholm, Sweden
2-4 year
Boston, MA, USA
2-4 year
Boston, MA, USA
2-4 year
Boston, MA, USA
2-4 year
United States
2-4 year
New York, NY, USA
2-4 year
New York, NY, USA
2-4 year
New York, NY, USA
2-4 year
New York, NY, USA
2-4 year
New York, NY, USA
2-4 year
New York, NY, USA
2-4 year
New York, NY, USA
2-4 year
New York, NY, USA
2-4 year
New York, NY, USA
2-4 year
New York, NY, USA
2-4 year
New York, NY, USA
2-4 year
New York, NY, USA
2-4 year
New York, NY, USA
2-4 year
London, UK
0-2 year