Senior User Researcher Core Infrastructure

Key Skills

UX design, B2B, A/B Testing, Software Development

Job Description

The Platform team creates the technology that enables Spotify to learn quickly and scale easily, enabling rapid growth in our users and our business around the globe. Spanning many disciplines, we work to make the business work; creating the frameworks, capabilities and tools needed to welcome a billion customers. Join us and help to amplify productivity, quality and innovation across Spotify.

Location: Stockholm or Remote EMEA

Job type: Permanent

Core Infrastructure’s goal is to provide world-class cloud-native infrastructure to Spotify’s engineers. As a Senior User Researcher, you will help Core Infra build internal tools that enable backend engineers to move faster, safely, and at scale. You will build a deep understanding of our users' needs, goals, and workflows, turning qualitative user research into insights and artifacts which will shape the future of our products. Along with your teammates, you will ensure we are building a platform that empowers everyone at Spotify to make data & insights informed, user-centered product, design & tech decisions.

What you'll do

• Work closely with a cross-functional, geographically distributed team of data scientists, product managers, designers and engineers across US and EMEA
• Define, plan, and conduct evaluative and generative research that influences and drives the roadmap for our products
• Apply rigorous analysis to understand and document complex workflows and processes
• Deliver compelling insights, stories and artifacts to help drive evidence-based product, design and tech decisions
• Develop and innovate on our mixed-methods user research practice and contribute to the wider Insights community at Spotify

Who you are

• 5+ years of relevant work experience and are comfortable planning, scoping, conducting, analyzing and communicating research
• You are familiar with quantitative research methods, utilizing metrics and A/B tests, and able to synthesize quantitative data with qualitative data
• Have strong interpersonal skills to work with partners in product, design and tech
• You have experience or interest in Enterprise UX and/or B2B products
• You have a strong interest in developer experience and software engineering tooling
• You are experienced with service design practices and thinking
• You are a dedicated advocate of a user-centered, evidence-based approach to product development, while balancing business needs

Where you'll be

• For this role, it can be within the EMEAregion in which we have a work location and is within working hours
• Prefer an office to work from home instead? Not a problem! We have plenty of options for your working preferences. Find more information about our Work From Anywhere options here

Our global benefits

• Extensive learning opportunities, through our dedicated team, GreenHouse.
• Flexible share incentives letting you choose how you share in our success.
• Global parental leave, six months off - fully paid - for all new parents.
• All The Feels, our employee assistance program and self-care hub.
• Flexible public holidays, swap days off according to your values and beliefs.
• Spotify On Tour, join your colleagues on trips to industry festivals and events.

Learn about life at Spotify

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.

Global COVID and Vaccination Disclosure

Spotify is committed to safety and well-being of our employees, vendors and clients. We are following regional guidelines mandating vaccination and testing requirements, including those requiring vaccinations and testing for in-person roles and event attendance. For the US, we have mandated that all employees and contractors be fully vaccinated in order to work in our offices and externally with any third-parties. For all other locations, we strongly encourage our employees to get vaccinated and also follow local COVID and safety protocols.