Data Science Analyst

Key Skills

Apache Hadoop, C Programming, C++, Data science techniques, Java Programming, Machine learning techniques, MapReduce, Python Programming, PyTorch, R Programming, Scala Programming, SQL, TensorFlow

Job Description

This job offers you the special opportunity to ensure servicing continues to be a key market differentiator for Cigna.

Cigna’s mission is to increase servicing efficiency while improving the cost of care and well- being of its customers. Each interaction with Cigna should be a positive unforgettable one.

The candidate will contribute to the comprehensive analytic plan that is aligned to the Operations strategy. The role includes harnessing demographic, product, clinical, contact and claim data, and performing analysis, creating actionable insights, summarizing them and presenting recommended actions with accompanying financial impacts to business stakeholders. Solutions can also include the development of predictive and classification models.

Responsibilities:

• Extract and analyze Big Data leveraging tools such as R, Python, SAS and SQL
• Identify data or technology gaps and offer high level requirements
• Utilize analytical techniques (e.g. NLP, Machine Learning, Neural Nets, Logistic Regression, Cluster Analysis,) to create and size actionable insights /recommendations to achieve Operations strategic initiatives
• Design test v control designs and reads to pilot solutions
• Summarize and communicate complex findings and recommendations simply and concisely so that they can be easily consumed and embraced by business leaders.
• Partner closely with Service Operations team and other enabling organizations

Qualifications:

• Advanced degree in Statistics, Mathematics, Engineering, Biostatistics, Econometrics, Economics, Finance, or Data Science
• At least 3-5 years of related analytical work experience in the Healthcare, or Financial Services industries
• Hands on experience with statistical techniques, machine learning, voice analytics, predictive modeling, test design a must
• Advanced user of Python/R/SAS is required
• Expert excel skills essential

• Working knowledge of contact data and channel operations -- IVR, Digital, Chat, EDI, App, Call Transcript, Survey data
• Experience with leveraging call and chat transcripts and using NLP processing and machine learning preferred
• Hands on experience with digital data (clickstream, adobe, Site Catalyst)
• Ability to communicate technical findings to nontechnical audiences both written and oral
• Ability to juggle multiple priorities and drive solutions in a fast paced matrixed environment
• Ability to think critically and perform both tactically and strategically –in and out of the box
• Ability to build partnerships and networks across the enterprise

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?