Degree in Computer Engineering
Servicing & Digital Analytics Senior Manager
Cigna Global Data & Analytics organization is seeking someone to create analytically-driven insights and solutions for Cigna’s Digital Portal, App, Electronic Data Interface, IVR, Phone, Chat interaction channels.
This individual will work closely with numerous Digital and Service Operations Strategy stakeholders to understand their strategy and business problems in order to develop value based recommendations. Solutions span OPex efficiency, customer experience, affordability, simplicity and predictability for Medical, Dental and Pharma Customers and Providers. This position will also interface with GD&A CoE, Automation, IT, Engineering and Marketing staff integral to implementing the solutions.
This candidate will dual as an analyst and manager of a small group of analysts.
This person will use and manage a team that uses various state-of-the-art tools, techniques and data to perform analyses, design and read pilots, and develop models to address business problems. This person will interface with the Business Partners, GD&A and vendors to conceive and deliver solutions to strategic omni channel servicing problems.
The use of unstructured data will be key. In this role, the manager will be responsible for being the “Go To” Business Analytics NLP expert. This candidate will promote the use of NLP/ Deep Learning techniques to solve omni channel business problems. The manager will engage vendors to test NLP related software and techniques in order to leapfrog Evernorth’s use of agent interaction data. Working with vendors will require negotiating statements of work, fleshing out deliverables, and overseeing execution to ensure timely and comprehensive delivery. The manager will also embed the GD&A center of excellence to solve business problems that require a productionalized/recursive solution and could also involve managing CoE resources in a matrixed fashion.
Resulting insights and actions would be aimed at increasing sustainable digital penetration and use, reducing call volume and handle time, lowering health costs, and improving health outcomes. All solutions must be quantifiable and measurable. In addition, this person will create repeatable frameworks for addressing recursive or similar business problems.
So, you’re interested in becoming the newest member of this team? Great choice! Let’s check some boxes to see if you are a match:
This job offers you the special opportunity to ensure servicing continues to be a key market differentiator for Cigna.
Cigna’s mission is to increase servicing efficiency while improving the cost of care and well- being of its customers. Each interaction with Cigna should be a positive unforgettable one.
The candidate will contribute to the comprehensive analytic plan that is aligned to the Operations strategy. The role includes harnessing unstructured data coupled with demographic, product, clinical, contact and claim data, and performing analysis, creating actionable insights, summarizing them and presenting recommended actions with accompanying financial impacts to business stakeholders. Solutions can also include the development of predictive and classification models.
Evernorth, Cigna Corporation’s health services segment, exists to elevate health for all. We're building on our legacy and redefining health care as we know it. Unbiased in how we think, we create without limitation. We partner without constraints, deliver value differently and act in the interest of humanity. Solving across silos, closing gaps in care, and empowering clients, customers, and people everywhere to move onward and upward. When you work with us, you’ll be empowered to solve the problems others don’t, won’t or can’t. Join us. What difference will you make?
Cigna is an American multinational managed healthcare and insurance company based in Bloomfield, Connecticut. Its insurance subsidiaries are major providers of medical, dental, disability, life and accident insurance and related products and services, the majority of which are offered through employers and other groups.
Bloomfield, CT, USA
Bloomfield, CT, USA
New York, United States
Bloomfield, CT, USA