VP, Applied AI Experts - Americas

Key Skills

Aartificial intelligence, Data science techniques, DataRobot, Effective communication skills, Employee life cycle, GTM, IT, Leadership Skill, Machine learning techniques, Sales

Job Description

DataRobot is the leader in Value-Driven AI, a unique and collaborative approach to generative and predictive AI that combines an open platform, deep expertise and broad use-case experience to improve how organizations run, grow and optimize their business. The DataRobot AI Platform is the only complete AI lifecycle platform that interoperates with an organization’s existing investments in data, applications and business processes, and can be deployed on prem or on any cloud environment. Global organizations, including 40% of the Fortune 50, rely on DataRobot to drive greater impact and value from AI.

The Vice-President, Applied AI Experts - Americas is the leader of all customer-facing teams delivering expertise, pre-sales and professional services responsibilities to DataRobot’s prospects and customers. In this role, you will directly report to the SVP, Solutions & Services and manage a team of leaders, including cross-functional regional leaders. You will need to show strong leadership to develop, refine, and execute the go-to-market strategy to improve the quality and velocity of sales opportunities; you will also contribute to sales and delivery of professional services across your geography and support technical engagement within strategic clients. The Applied AI Experts organization you will lead is a cross-functional team of employees including Customer Facing Data Scientists, AI Strategists, and AI Engineers/Architects. As part of this role, you will be working very closely with Sales leaders and Customer Success leaders.

Key Responsibilities:

• Recruit, assess, and develop managers and individual contributors to meet DataRobot pre-sales and professional services hiring plans in your region
• Define performance standards for the various roles in your organization
• Retain top talent and implement development plans for employees that fail to meet standards
• Attain or exceed fiscal sales targets
• Attain or exceed fiscal net and gross revenue retention goals
• Attain or exceed professional services sales and delivery targets
• Own, delegate, or participate as a stakeholder in key strategic initiatives that directly support incremental and gross retention of ARR. These may include:
• Work with partners;
• Tech alliance partners;
• Internal Product initiatives.

Responsibilities:

Plan:

• Responsible for the development and management of pre-sales go-to-market execution in the Americas.
• Responsible for the development and management of professional services delivery and strategy in the Americas.
• Responsible for the development and management of professional services budget and operating plan in the Americas.
• Support development of sales strategy, including pre-sales best practices, working jointly with the sales team.
• Support development of renewal strategy, working jointly with the Customer Success Management team.
• Support development of operations and administrative strategy.
• Advise members of the Executive Leadership Team on matters related to Applied AI professional services, sales efficiency, and broader market trends.

Execute:

• Responsible for qualification of strategic and non-standard sales opportunities.
• Responsible for pricing, staffing, and resourcing of professional services engagements across all regions in your geography, in charge of approving non-standard services pricing and engagements.
• Responsible for staffing and resourcing of pre-sales services engagements across all regions in your geography, working collaboratively with Sales leaders.
• Responsible for setting and complying with performance standards in professional services engagements across all regions in your geography.
• Support renewal and expansion opportunities in all strategic and non-standard accounts across all regions in your geography, working collaboratively with the Customer Success Management leaders.
• Support Product feedback and roadmapping efforts by capturing and prioritizing feedback from the team about the DataRobot AI platform, supporting escalations and collaborating effectively with Product leadership,

Lead:

• Responsible for the ongoing training and development of all team members, including first-line managers.
• Responsible for rewarding outstanding performance and addressing substandard performance.
• Responsible for leading others within DataRobot, even without direct authority.

Required Skills/Abilities:

Leadership:

• Contributes individually to accomplish objectives both at clients and internally at DataRobot: Models an owner mindset and overcomes the toughest obstacles.
• Coaches, builds people, and is coachable: Cultivates feedback culture, upholds high bar, and inspires followership.
• Communicates and collaborates effectively with executive leaders internally: manages escalations, prioritizes, acts as a representative on key strategic matters with Product, Sales and other organizations.
• Influences clients to achieve results, even without formal authority: Advises SVP and C-level clients and navigates complex client organizations adeptly.

Problem Solving:

• Employs structure to help solve the hardest problems in Applied AI Expertise professional services.
• Relentlessly pursues high-quality solutions: Challenges assumptions, accepts only excellence, and involves all stakeholders.
• Communicates effectively: Develops & delivers communications at SVP and C-level.

Applied AI Expertise:

• Understands, articulates and influences broad Applied AI topics: AI strategy, Data Science use cases and associated IT architecture.
• Demonstrates thought leadership in Applied AI technologies and ecosystems, with ideally a proven track record in public speaking.
• Shows familiarity with Applied Machine Learning key concepts and common solutions, even complex ones.

Supports DataRobot development:

• Attains/codifies domain knowledge by driving thought leadership across product, success and Go-To-Market.
• Participates in product entrepreneurship: Leads initiatives to enhance the Data-Robot product and services delivery.

Desired Experience:

• 10+ Years in SaaS customer success/services, preferably in a high-growth environment
• 5+ Years in cross-functional leadership roles
• 15+ Years experience in advanced analytics/applied data science or AI strategy

The talent and dedication of our employees are at the core of DataRobot’s journey to be an iconic company. We strive to attract and retain the best talent by providing competitive pay and benefits with our employees’ well-being at the core. Here’s what your benefits package may include depending on your location and local legal requirements: Medical, Dental & Vision Insurance, Flexible Time Off Program, Paid Holidays, Paid Parental Leave, Global Employee Assistance Program (EAP) and more!

DataRobot Operating Principles:

• Wow Our Customers
• Set High Standards
• Be Better Than Yesterday
• Be Rigorous
• Assume Positive Intent
• Have the Tough Conversations
• Be Better Together
• Debate, Decide, Commit
• Deliver Results
• Overcommunicate

Research shows that many women only apply to jobs when they meet 100% of the qualifications while many men apply to jobs when they meet 60%. At DataRobot we encourage ALL candidates, especially women, people of color, LGBTQ+ identifying people, differently abled, and other people from marginalized groups to apply to our jobs, even if you do not check every box. We’d love to have a conversation with you and see if you might be a great fit. 

All U.S. DataRobot employees must be fully vaccinated against COVID-19. If there is a medical, religious, or other legally protected reason that prevents you from receiving an available COVID-19 vaccination, and you are selected as a candidate for consideration, we have a process in place to evaluate requests for accommodation.