Aartificial intelligence, Account Management, Data science techniques, DataRobot, Japanese, Planning and organization, Project management, Sales
The Customer Success Manager is a polished communicator, technically astute, with outstanding project management and organization skills. Working with a portfolio of customers, you will guide the entire customer journey from onboarding to mastery and expansion. You will lead customer-facing interactions, and engage with other resources across DataRobot, such as customer-facing data scientists, field engineers, support, and our subject matter expert to remove obstacles and accelerate the client’s path to renewal and expansion. The objective of the role is to help customers implement mission-critical AI systems, and realize business value through their investment in DataRobot. Your success will be measured by product adoption as measured by client usage, retention, expansion, and revenue. DataRobot wants to transform every business into an AI Driven Enterprise, and the Customer Success Manager is the pivotal role in that mission.
What you will do:
What you’ll bring:
In your first 30 days you will:
The talent and dedication of our employees are at the core of DataRobot’s journey to be an iconic company. We strive to attract and retain the best talent by providing competitive pay and benefits with our employees’ well-being at the core. Here’s what your benefits package may include depending on your location and local legal requirements: Medical, Dental & Vision Insurance, Flexible Time Off Program, Paid Holidays, Paid Parental Leave, Global Employee Assistance Program (EAP) and more!
DataRobot Operating Principles:
Research shows that many women only apply to jobs when they meet 100% of the qualifications while many men apply to jobs when they meet 60%. At DataRobot we encourage ALL candidates, especially women, people of color, LGBTQ+ identifying people, differently abled, and other people from marginalized groups to apply to our jobs, even if you do not check every box. We’d love to have a conversation with you and see if you might be a great fit.
All U.S. DataRobot employees must be fully vaccinated against COVID-19. If there is a medical, religious, or other legally protected reason that prevents you from receiving an available COVID-19 vaccination, and you are selected as a candidate for consideration, we have a process in place to evaluate requests for accommodation.
DataRobot is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. DataRobot is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor’s EEO poster and EEO poster supplement for additional information.
DataRobot is the leader in enterprise AI, delivering trusted AI technology and ROI enablement services to global enterprises competing in today’s Intelligence Revolution. Its enterprise AI platform maximizes business value by delivering AI at scale and continuously optimizing performance over time.