AI Success Manager - Japan

Key Skills

Aartificial intelligence, Data science techniques, DataRobot, Effective communication skills, Japanese, Machine learning techniques, Planning and organization, Product Management, Writing

Job Description

DataRobot's AI Success Manager manages existing customers' AI portfolios, guides customers to solutions to their various challenges, and strongly supports the implementation of strategic AI promotion. You will be responsible for successfully completing a number of projects to help customers create business value with DataRobot's AI solutions, expanding the number of DataRobot users, and driving continued use of the DataRobot platform. This role requires the ability to build strong relationships with company executives, stakeholders, and users, as well as tenacity and a passion for customer success.

Society is currently undergoing unprecedented rapid changes. Similarly, changes are required in the way companies create value. Would you like to help your client companies transform into AI-driven companies using DataRobot and create even more business value? Growing at breakneck speed, DataRobot is building an AI success management team on a global level. We invite you to play an important role in our team and build an exciting career.

Position:

• Build relationships as a trusted advisor to customers, partners, stakeholders, and executive sponsors.

• Effectively introduce DataRobot's platform, specs, and benefits to new and existing stakeholders (including basic product demos).

• Direct communication with customers, usage statistics, support tickets, various other metrics and feedback, and understanding the latest status of customers.

• With support from the technical support and data science teams, you will create a success plan that will help customers utilize the product, help them solve problems, increase business value, and further expand usage.

• Execute a comprehensive engagement and communications strategy, including quarterly business reviews.

• Acts as a point of contact for managing and triaging inquiries and issues from clients.

• Collaborate across product management, engineering, data science, and other teams to ensure customer insights are fed back into the organization.

• Implementing activities to enable AI success skills by generously contributing our own knowledge so that more customers can utilize and succeed with our products.

• In addition to acquiring AI success support skills and supporting customers and partners, we will also develop new AI success support that will lead to solutions to customer problems.

Requirements:

• 3-5 years of professional experience as a business consultant or success manager.

• Experience working with SaaS/software or data analysis related products is a plus.

• Fluent Japanese communication skills (listening, writing, oral, presentation, etc.). Able to accurately understand and communicate with engineers and business people.

• Ability to perform tasks in a dynamic, fast-paced, and hard-working work environment.

• He has a passion for working with cutting-edge technology and a strong desire to deeply understand DataRobot's advantages, use cases, and technical capabilities.

• Ability to meet both revenue and renewal goals while building strong customer relationships.

• Ability to prioritize tasks within diverse responsibilities.

• Ability to take a data-driven approach, understand systems, processes, and create analytical workflows.

• Bachelor's degree in related field preferred.

• Ability to travel regularly depending on customer needs.

• Business level English proficiency

what we value

• Having a firm belief and strong passion for customer success.

• Always be aware of problems and take the initiative in proactively responding and resolving issues with a sense of speed.

• Take on the challenge of proactively making suggestions and suggestions for the success of our customers and partners, even beyond the scope of our roles and authority.

DataRobot is looking for an AI Success Manager to manage a portfolio of existing customers in order to drive high levels of customer satisfaction, successful product use, and customer retention. In this role, the AI Success Manager will develop strong relationships with key executives, users, and other stakeholders. The successful AI Success Manager will be passionate about customer success and will focus on developing a loyal, referenceable portfolio of clients that continually expand their use of the DataRobot Automated Machine Learning platform.

For the right candidate, this is a tremendous opportunity to join the leading company in an exciting product space at a critical point in time. After a period of incredible growth, DataRobot is forming an account management team to provide extraordinary engagement with our customer base. The ideal candidate should be excited about helping us establish this critical function within DataRobot.

What does it take?

• Develop a trusted advisor relationship with customer key partners and executive sponsors.

• Effectively present the DataRobot platform, capabilities, and benefits to new and existing partners within a customer account (including basic product demonstration).

• Maintain an up-to-date understanding of customer status through direct dialog, usage statistics, support tickets, and other metrics and feedback channels.

• Prepare and maintain, with the aid of the technical support and data science teams, a success plan for each client that encourages adoption, resolves issues, drives business value, and expands usage.

• Implement a comprehensive engagement and communications strategy that includes quarterly business reviews.

• Serve as the primary point of contact to manage and triage client inquiries and issues.

• Work across product management, engineering, data science, and other teams to ensure customer insights are fed back into the organization.

Is this You?

• 3-5 years of a professional business consultant or success manager experience in a relatable field.

• 2+ years of experience in a SaaS/Software company and complex product is preferred.

• Strong Japanese communication skills (listening, written, verbal, presentation), with the ability to effectively understand and engage technical and business audiences.

• Ability to execute and excel in a dynamic, fast-paced, hard-working environment.

• Passion for working with groundbreaking technologies and a desire to deeply understand DataRobot’s benefits, use cases, and technical capabilities.

• Proven track record to exceed revenue and renewal targets while also building strong customer relationships.

• Strong organizational skills combined with the ability to prioritize tasks across a varied set of responsibilities.

• Data-driven approach and ability to use systems, follow processes and incorporate analytics into the workflow.

• Bachelor's degree in a relevant field is highly preferred.

• Willing to travel periodically based on customer and business needs.

• Good English skills are required.

What you get in return:

• We move fast and reward hard work. We expect results, and we love doing the work we’re passionate about.

• Our employees have a voice in what we do! We continually challenge and support each other to find better, more robust solutions for customers and partners. After all, it’s our customers that make us tick.

• We like to have fun along the way! We genuinely like each other and enjoy spending time together at company outings.

• We’re global! We are an international company supporting international customers, and we know that regular collaboration across the globe is how the best ideas come about.

• We’re committed to building a company culture where every individual can bring their full impact and reach their fullest potential. Our mission is to build a diverse and inclusive environment where dedicated people of all cultures, perspectives, backgrounds, races, genders, religions, orientations, abilities, and ages can 10x their lives.

The talent and dedication of our employees are at the core of DataRobot’s journey to be an iconic company. We strive to attract and retain the best talent by providing competitive pay and benefits with our employees’ well-being at the core. Here’s what your benefits package may include depending on your location and local legal requirements: Medical, Dental & Vision Insurance, Flexible Time Off Program, Paid Holidays, Paid Parental Leave, Global Employee Assistance Program (EAP), and more!

All U.S. DataRobot employees must be fully vaccinated against COVID-19. If there is a medical, religious, or other legally protected reason that prevents you from receiving an available COVID-19 vaccination, and you are selected as a candidate for consideration, we have a process in place to evaluate requests for accommodation.

DataRobot is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. DataRobot is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor’s EEO poster and EEO poster supplement for additional information.

All applicant data submitted is handled in accordance with our Applicant Privacy Policy.

The talent and dedication of our employees are at the core of DataRobot’s journey to be an iconic company. We strive to attract and retain the best talent by providing competitive pay and benefits with our employees’ well-being at the core. Here’s what your benefits package may include depending on your location and local legal requirements: Medical, Dental & Vision Insurance, Flexible Time Off Program, Paid Holidays, Paid Parental Leave, Global Employee Assistance Program (EAP) and more!

DataRobot Operating Principles:

• Wow Our Customers
• Set High Standards
• Be Better Than Yesterday
• Be Rigorous
• Assume Positive Intent
• Have the Tough Conversations
• Be Better Together
• Debate, Decide, Commit
• Deliver Results
• Overcommunicate

Research shows that many women only apply to jobs when they meet 100% of the qualifications while many men apply to jobs when they meet 60%. At DataRobot we encourage ALL candidates, especially women, people of color, LGBTQ+ identifying people, differently abled, and other people from marginalized groups to apply to our jobs, even if you do not check every box. We’d love to have a conversation with you and see if you might be a great fit. 

All U.S. DataRobot employees must be fully vaccinated against COVID-19. If there is a medical, religious, or other legally protected reason that prevents you from receiving an available COVID-19 vaccination, and you are selected as a candidate for consideration, we have a process in place to evaluate requests for accommodation.