AI Support Engineer

Key Skills

Aartificial intelligence, Data science techniques, Docker, Effective communication skills, Kubernetes-K8s, Machine learning techniques

Job Description

DataRobot is the leader in Value-Driven AI, a unique and collaborative approach to generative and predictive AI that combines an open platform, deep expertise and broad use-case experience to improve how organizations run, grow and optimize their business. The DataRobot AI Platform is the only complete AI lifecycle platform that interoperates with an organization’s existing investments in data, applications and business processes, and can be deployed on prem or on any cloud environment. Global organizations, including 40% of the Fortune 50, rely on DataRobot to drive greater impact and value from AI.

The AI Support Engineer will work closely with developers to reproduce problems and deliver fixes and help design solutions that help our customers realize value. This is a customer-facing position and will require the ability to interact with the customer during scheduled working hours or during an escalated incident. The focus of this position will be developing techniques and tools to define problems and mitigate problems that block a customer's progress.

Key Responsibilities:

• Ensure that our customer experience is exceptional
• Focus on mitigating complex problems with custom scripts and modifications
• Work directly with customers on support cases
• Create knowledge base articles
• Participate in on-call rotations for non-standard hours
• In this role you will support Global Production Engineering (Customer Support), local Customer Success team in Japan and engineering teams across DataRobot

Requisite Education and Experience / Minimum Qualifications:

• Bachelor in Computer Science, Engineering, Statistics, Data Science or equivalent experience.
• 1-3 years of industry support or related experience
• Native or business level of Japanese and intermediate level of English is a must
• Experience with Data Science, machine learning, or artificial intelligence
• Experience with SaaS applications and file systems
• Excellence service supporting customers
• Troubleshooting experience within enterprise infrastructure
• Linux and network administration
• Ability to work with product/engineering and communicating customer requirements
• Experience with salesforce service cloud
• Experience with enterprise regulatory compliance and security

Nice to have:

• Experience with Data Science, machine learning, or artificial intelligence
• Experience with Docker and/or Kubernetes

Job Summary The

AI ​​Support Engineer will work closely with developers to reproduce issues, provide fixes, and help design solutions that help

customers realize value. This position is a customer- facing position and requires the ability to interact with customers during scheduled work hours or during escalated incidents. The focus of this position is to define problems and develop techniques and tools to alleviate issues that impede customer progress.

Key Responsibilities

Improving the customer experience

Focusing on mitigating complex issues through custom scripts and fixes

Working directly with customers on support cases Writing

knowledge base articles

Participating on-calls outside standard hours

Main

internal relationships:

Global production engineering (customer support)

Japanese customer success team

DataRobot 's entire engineering team

People outside DataRobot partners across

Japan and the APAC region DataRobot customers across Japan and the APAC region

Knowledge, Skills, and Abilities

Excellent service to support our customers

Troubleshooting experience in corporate infrastructure Ability to work with

Linux and network management

products / engineering to communicate customer requirements

Salesforce Services Experience with cloud Experience

with corporate regulatory compliance and security

Required Education and Experience/Minimum Qualifications Bachelor's degree in

Computer Science, Engineering, Statistics, Data Science, or equivalent experience.

1-3 years of industry support or related experience

Native Japanese or business level, intermediate English required

Experience with data science, machine learning, or artificial intelligence Experience with

SaaS applications or file systems

The talent and dedication of our employees are at the core of DataRobot’s journey to be an iconic company. We strive to attract and retain the best talent by providing competitive pay and benefits with our employees’ well-being at the core. Here’s what your benefits package may include depending on your location and local legal requirements: Medical, Dental & Vision Insurance, Flexible Time Off Program, Paid Holidays, Paid Parental Leave, Global Employee Assistance Program (EAP) and more!

DataRobot Operating Principles:

• Wow Our Customers
• Set High Standards
• Be Better Than Yesterday
• Be Rigorous
• Assume Positive Intent
• Have the Tough Conversations
• Be Better Together
• Debate, Decide, Commit
• Deliver Results
• Overcommunicate

Research shows that many women only apply to jobs when they meet 100% of the qualifications while many men apply to jobs when they meet 60%. At DataRobot we encourage ALL candidates, especially women, people of color, LGBTQ+ identifying people, differently abled, and other people from marginalized groups to apply to our jobs, even if you do not check every box. We’d love to have a conversation with you and see if you might be a great fit.

All U.S. DataRobot employees must be fully vaccinated against COVID-19. If there is a medical, religious, or other legally protected reason that prevents you from receiving an available COVID-19 vaccination, and you are selected as a candidate for consideration, we have a process in place to evaluate requests for accommodation.