Senior Manager, Fraud Management - Wealth and Personal Banking

Key Skills

Confluence, Data Analytics, Data science techniques, Effective communication skills, Fraud Risk, Google Cloud Platform (GCP), Leadership Skill, Management, Planning and organization, Python Programming, SAS, SharePoint, SQL

Job Description

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as a Senior Manager, Fraud Management.

Principal Responsibilities

• Driving and leading the enhancements in techniques used by the team to protect the Bank against fraud losses for the entire region
• Developing, deploying, and enhancing fraud processes and strategies to protect the business against financial loss
• Ensuring fraud analytics and related solutions such as Fraud Risk Controls are operating at optimum effectiveness
• Providing expertise in fraud risk control and technical solution knowledge to Fraud Operations and Fraud Management functions
• Developing new analytical practices in line with the Global Fraud Analytics
• Supporting activities on plastic card, Digital, Wealth and Personal Banking (WPB) application systems, with a particular focus on digital payment strategies and portfolios
• Participating in fraud related projects, acting as a subject matter expert (SME) to capture requirements and understand the local regulatory environment and platform issues across the regions
• Collaborate with markets to design and develop management reports, Qliksense dashboards and / or business intelligence solutions to fulfil fraud management needs 
• Support the delivery of fraud management business requirements into programs and processes to deliver high quality information deliverables (example: analysis, management information reporting, data extracts etc.) in both a regularly scheduled and ad hoc fashion
• Contribute to optimize and streamline the end-to-end fraud management information delivery process

Requirements

• Bachelor’s degree, or equivalent, in Business Management, Quantitative Analysis, Data Science, Computer Science or related field
• Thorough understanding of HSBC’s activities, products, processes, and systems
• Strong analytical skills and experience in SAS programming, SQL, and Python
• Experience in SAS EFM, ARIC, Feedzai, rule writing experience in any fraud detection system and GCP is a plus
• Experience in system automation and job scheduling (e.g. Control-M)
• Experience in project coordination with different stakeholders
• Experience in leadership roles and delivering through others
• Experience in building and maintaining document inventory (e.g. SharePoint, Confluence)
• Banking experience in fraud management, data analysis and data management is a plus
• Strong communication, analytical, organizational, interpersonal skills are required
• Excellent interpersonal and negotiation skills, with experience in a complex global environment

You’ll achieve more when you join HSBC.

http://www.hsbc.com/careers