Senior UX Researcher ( Remote Eligible)

Key Skills

Analytical and Problem solving, Design, Human Resource, Java Programming, JIRA, Python Programming, Qualtrics, SQL

Job Description

The PowerUp Experience Delivery (PXD) Team’s responsibility is to connect users in the Capital One enterprise with simple to use, digitally enriched experiences that are designed to maximize associate productivity. There. That sounds corporate-y enough to get past the HR folks - so now that’s straight, let’s break it down: We do cool stuff. A lotta cool stuff. Our teams uncover old, gross processes and identify pain caused by outdated or shoddy technology - and then we design, develop, and implement new ways of doing things that alleviate users’ headaches and wasted time. To make all of this happen, we have great people with diverse skill sets - including researchers, designers, developers, product owners, and data scientists - all collaborating and working together with a common goal of improving the experience for every user in the Capital One enterprise. We set audacious goals, laugh at danger, break all the rules, show up, blow up, and return to our Fortresses of Solitude when the day is over. If you’re super and want to work with super people - you know where to find us.

In this role you will:

• Advocate for the end user and solving for the right problems
• Manage and conduct user research and concept development
• Scope projects and know what methodologies to use to achieve business goals
• Work with multi-disciplinary teams (researchers, design, development, data, and change management) to solve problems
• Lead study planning activities from recruiting, scheduling, and session setup
• Synthesize research findings and effectively communicate research insights in ways that make them easily accessible and actionable by various stakeholders, such as through visual information design
• Facilitate studies in person and remotely
• Optimize methodologies, tools, standards, and best practices for user research.
• Evangelize for user experience within the appropriate lines of business
• Review footage from user studies and work with other researchers to create videos showcasing findings

Capital One is open to hiring a remote candidate for this position.

Basic Qualifications

• Bachelor’s degree
• At least 3 years of research and analysis experience in quantitative and qualitative methodologies
• At least 3 years facilitating user research studies

Preferred Qualifications

• Bachelor’s degree in Behavioral Science, Computer Science (with Human-Computer Interaction focus), Human Factors, Human Computer Interaction, Anthropology, Cognitive Science/Neural Science, or Psychology 
• 4+ years of experience with Human Centered Design, Design Thinking and study facilitation
• Experience with Lean UX and working with multidisciplinary team of designers, developers, and product owners
• Experience with Qualtrics, Jira, Optimal Workshop, Morae, Confluence, video editing software, and/or Mural

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.