Senior Manager, Delivery Experience, Product Management

Key Skills

Agile methodologies, AWS, Business Analytics, Continuous Integration & Continuous Delivery - CI/CD, Data science techniques, Design, DevOps, Effective communication skills, Leadership Skill, Planning and organization, Product Management, SDLC, Web APIs

Job Description

Capital One is a high-tech company, a scientific laboratory, and a nationally recognized brand all in one reaching tens of millions of consumers. We are a passionate and entrepreneurial team embracing bold ideas, fostering collaboration and delivering great experiences for our customers. Delivery Experience (DE) is at the heart of our approach. Delivery Experience delivers enterprise capabilities and a common developer experience enabling Capital One to thrive in the cloud. To scale our efforts in this space, we are building a world class CI/CD platform for deploying applications to the cloud that run critical business functions like mobile and online experiences for Capital One customers. This CI/CD platform is the common developer experience for the 1,800 software development teams at Capital One that enables us to continue thriving in the cloud in a safe and well-managed way by standardizing best practices and automating compliance and security requirements. This work is core to Capital One’s mission, changing banking for good!

As a Product Manager on the Enterprise Platforms Tech (EPTech) Product team, you will be part of the EPTech, Delivery Experience team designing and delivering best-in-class managed compute solutions that improve the quality of life of our software delivery teams while maintaining the highest quality and security standards. You will work with stakeholders at every level to identify pain points for software development teams throughout the software delivery life cycle. This team is focused on building a software delivery platform that is intuitive, reliable, automated, secure, adaptable, and fast. We’re passionate about building platform software for the next generation of developers at Capital One and are looking for someone excited to build managed compute solutions at scale.

This role advocates for the needs of the customer to inform the platform roadmap ensuring the capabilities being delivered are aligned with the intended business outcomes. You will be responsible for feature definition and partnering with tech teams to deliver platform features. The ideal candidate for this role is passionate about technology and deeply empathizes with internal and external customer needs. They are comfortable in conversation with engineering teams as well as stakeholders ranging from data scientists to senior leaders.

Successful candidates will also demonstrate:

• Technical knowledge and depth necessary to propose and influence new product and feature ideas, especially in the space of web APIs and their role in connecting the dots for a large enterprise

• Experience translating business strategy and analysis into consumer facing digital products

• Knowledge on AWS Cloud Development Kit

• Experience with AWS specializing in CI/CD and DevOps expertise

• Work with key stakeholders within the organization to understand dependencies and prioritize the customers needs

• Prepare strategic roadmaps and communicate it to Leadership and other stakeholders

• Experience delivering products against plan in a fast-paced, multi-disciplined, distributed-responsibility and often ambiguous environment

• Analytical and quantitative skills; experience using hard data and metrics to back up assumptions and develop business cases

• Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives

• Strong work ethic as team player and a willingness to roll up one’s sleeves to get the job done

Responsibilities:

• Engaging all stakeholders (Engineers, SDLC, Architecture, Risk, and Cyber) directly through a variety of channels to serve as the voice of the customer internally - identifying new capabilities, defining product features, and working closely with development teams to get those features incorporated

• Interaction with Engineers and understand the technical language to articulate the requirements

• Drive the product management practice within the organization, defining expectations and commitments

• Operationalizing product metrics for the products you own and building the business case for new investment

• Influencing senior stakeholders to use our products and sharing with them the outcomes we are enabling to strengthen investment

We want you if you are:

• Human Centered. You’ll lead sourcing and synthesis of customer discovery efforts to understand customer needs to drive the long term vision for your product. You’ll turn these customer insights into actionable strategies that will define the priorities for your team and rally your stakeholders to your vision.

• Business Focused. You’ll own and prioritize the long-term (12-18 months) product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that and your team will be successful. You’ll define KPIs for your product and will be responsible for measuring and tracking to those measures, with an eye to adjusting and refining your roadmap as the data dictates.

• Technology Driven. You’ll have an end-to-end understanding of your product and how it fits into the larger ecosystem to be able to anticipate impacts from changes in other parts of the business. You’ll work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure you’re using the best tool for the job

• Integrated Problem Solving. Develop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible. Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer

• Transformational Leadership. You’ll rally your teams and senior stakeholders to your product vision and proactively leverage relationships throughout the ecosystem to align to your vision and influence prioritization across partner teams. You’ll be responsible for attracting and retaining top talent to your team and mentoring and developing associates on their product career.

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 5 years of experience in product management or at least 5 years of experience in product design, agile delivery, business analysis, data science, or software engineering

Preferred Qualifications:

• Bachelor’s Degree in Computer Science or Engineering

• AWS Certified Cloud Practitioner certification

• AWS Certified Solutions Architect - certification or extensive experience in AWS

• MBA or Master’s degree

• 5+ years of experience in Agile product management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com