Sr. Associate, Product Manager -- Consumer Identity

Key Skills

Agile methodologies, Business Analytics, Data science techniques, Design, Effective communication skills, Leadership Skill, Planning and organization, Product Development, Product Management

Job Description

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for you

In this role, you’ll learn the essentials of being a product manager, and we’ll invest in you to grow in four key areas:

Human Centered

• You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design

• You'll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test

Business Focused

• Demonstrating a growth mindset, you’ll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs

• You’ll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk

Technology Driven

• You’ll work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology

• You’ll collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers

• You’ll deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy

Transformational Leadership

• By actively participating in horizontal forums, you’ll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams

• You’ll articulate a succinct product roadmap to deliver business value and share with with stakeholders, elevating your team’s results and becoming a product matter expert

In your role, you will:

Consumer Identity is looking for a Product Manager to join the customer facing Authentication team. Capital One has taken the bold initiative to position itself as a trusted leader and authoritative service provider of consumer authentication and secure identity management. You will manage a sprint team to ship, scale, and improve products that delight our customers and position our company for substantial growth. You’ll define product direction and prioritization of features, actively manage a backlog, make trade off decisions, and clear impediments for your team in the customer facing identity space. 

In this position you will be responsible to innovate and ensure Capital One is providing industry leading technology and experiences in the Consumer Identity sector. In addition, you will be part of the team that is transforming how our systems work as Consumer Identity transitions to a platform based organization.

Own the success and life cycle of features for your product and/or platform, setting its strategy and driving prioritization decisions toward improvements. You will test and learn your way to something new while taking into account business strategy, market analysis, user feedback, analytics and technology best practices. 

Collaborate with internal partners. You will rally your team to deliver your vision while participating in relevant governance and risk forums and building strong relationships with diverse stakeholders. You will also help us nurture relationships with key external stakeholders in the Consumer Identity industry including academics, entrepreneurs, and leading identity companies. You will be a key team member in enabling relationships with external pilot partners.

Learn from your network of developers, designers, analysts, data scientists, customers and other subject-matter experts and leverage them to build cutting-edge products.

We want you if you are:

• Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges

• Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you

• Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work

• Passionate & Customer Focus. You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs

• You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help

• Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships

Basic Qualifications:

• Bachelor’s degree or military experience

• At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering

Preferred Qualifications:

• Bachelor’s degree in computer science or engineering

• 1+ years translating business strategy or analysis into consumer facing digital products

• 1+ years of experience working on core product platforms powering digital experiences

• 1+ years working with cross functional teams as a product owner in an agile development process

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City:

$114,700 - $130,900 for Graduate Product Development Program

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.