Data Science and Customer Experience Strategist

Key Skills

Python Programming, SQL, Machine learning techniques, Data Visualization, Tableau, AI technology, R Programming, Qualtrics, Medallia, MS Dynamics, CX management platforms

Job Description

Key Role:

Serve as a Customer Experience (CX) and Data Science Strategist for the Booz Allen team charged with creating a future forward Executive Briefing Center (EBC). Perform a mix of data analytics, design, creative coding, and CX experience, while bringing thought leadership in those areas to the EBC team and their clients. Design and drive how the center defines metrics, collects data, visualizes data, and evolves based on trends derived from data analytics. Design and implement reporting dashboards, developing Objectives and Key Results (OKRs), and provide reporting to team leadership on a regular cadence. Utilize their analytical, statistical, and programming skills to collect, analyze, and interpret data sets which will be used to develop data-driven solutions to difficult business problems. This position is a hybrid role with a combination of working at a Booz Allen office or client site and working remotely.

Basic Qualifications:

• Experience in a consultative role, gathering requirements, applying needs and audience insights, then communicating and executing strategies
• Experience with machine learning and AI
• Experience with R, Python, or SLQ
• Knowledge of business, communications, and marketing objectives and translating them into a dynamic customer creative experience
• Ability to communicate effectively with designers and engineers
• Bachelor's degree in Business, Marketing, Economics, Statistics, Advertising, Art, Design, Media Production, or Computer Science

Additional Qualifications:

• Experience with Tableau, MS Dynamics, and CX management platforms, including Medallia or Qualtrics
• Experience in data visualization and graphic design
• Experience with working in fast paced environments and managing competing priorities

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.