Global Product Support Engineer 2

Key Skills

Data science techniques, Design, Mechanical, Python Programming, User support and Troubleshooting

Job Description

The Global Product Support Engineer provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. In this role you will respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Additional duties will include reporting design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training and provides support to customer/users where the product is highly technical or sophisticated in nature. Collaborates with other Lam Research colleagues and teams to ensure quality of product and designs and deliverables for customers. Deliver presentations to external customers to address customer concerns and create projects to resolve and improve the product performance and experience. Works independently and with team to troubleshoot, problem solve, address productivity and CIP project. 

Role requires 20% - 30% travel internationally (sometimes includes last minute travel to address customer concerns) 

Minimum Qualifications

• Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
• This is a graduate eligible role 
• Preferred: Data Science (Python - coding) and Process or Chemical experience.

Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.