Technical Program Manager, Generative AI Personalization

Key Skills

Aartificial intelligence, Generative AI, Large Language Models - LLMs, Natural Language Processing (NLP)

Job Description

Snap’s Generative AI team mission is to develop deeply engaging and delightful Generative AI experiences for our global Snapchat community. We are a team of Product Managers, ML Engineers and Content leads that collaborate with other cross-functional teams to develop, scope and implement features for consumer facing Generative AI features. Our flagship product is My AI - a virtual friend that chats with users across a variety of topics from telling a joke to giving suggestions on where to find your next delicious meal.

We’re looking for a Technical Program Manager to develop and drive our Personalization Program which is all about building more of a personalized connection between My AI and our users.

In this role, you will:

• Develop and coordinate the Personalization workstream into its own full-fledged Program.

• Lead internal and cross-functional teams to align on an accurate scope and level of investment of this Program.

• Drive interdependent projects that ladder up into this Program to success.

• Develop a key set of KRs and metrics that will define the success of this program.

• Ensure the accurate allocation of team resources to optimally deliver on the project and overall program goals.

• Continue to evolve the program as new requirements and technologies come online.

Key Skills and Abilities

• Develop Program from scratch, including Program charters, scope, resourcing / budget and governance.

• Strong ability to partner with multiple cross-functional teams to define technical strategy and requirements and drive projects to execution.

• Exceptionally sharp attention to detail and ability to stay organized amidst an ambiguous and constantly evolving environment.

• Outstanding written and verbal communication skills and ability to translate difficult / ambiguous concepts to different teams and types of people.

• Regularly responsible for performing trade-off analysis (product vs. eng) and prioritizing appropriately sized effort for the project and program deliverables.

• Ability to rally multiple teams together to a common goal; particularly with teams where you have no direct authority or oversight.

• Develop performance indicators and KRs that measure the sustained success of a Program.

Minimum Requirements

• Bachelor’s Degree in Information Systems or related field or equivalent experience.

• 5+ years of large-scale technology and innovation projects with engineering and product teams.

• Proven experience working with global teams distributed across multiple time zones, countries and cultures in a sophisticated technology environment.

• A master communicator that knows their audience and can distill sophisticated topics to digestible concepts.

• Experience delivering Personalization initiatives, particularly with some overlap with Machine Learning.

Preferred Qualities

• A passion and excitement for the Generative AI space, particularly around the innovation of NLPs and LLMs used to power chat experiences.

• Experience with multi-modal communication and understand the outstanding opportunities these modes of communication can provide to a messaging platform.

Compensation

In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These pay zones may be modified in the future.

• Zone A (CA, WA, NYC): The base salary range for this position is $205,000 - 295,000 annually

• Zone B: The base salary range for this position is $195,000 - 280,000 annually

• Zone C: The base salary range for this position is $174,000 - 251,000 annually

This position is eligible for equity in the form of RSUs