Enterprise Account Manager

Key Skills

Aartificial intelligence, Account Management, Effective communication skills, Google Suite, KPI, Large data sets, Leadership Skill, Microsoft-Excel, Salesforce

Job Description

The Strategic Account Manager role is a great opportunity to demonstrate your relationship management and sales skills! This role focuses on post-sales for top Medium-to-Large sized businesses. This individual will work efficiently and optimally with Mid-Market restaurant brands by deepening the relationship to increase retention as well as grow revenue and expand service. Account Managers are essential to retaining our highest-value accounts, ensuring new partners are successful on our platform, and consulting partners that have the potential to grow.

In this role, you will:

• Lead a book of business of top Mid-Market restaurant partners using SoundHound
• Proactively identify key risks within your book of business, and engage Restaurant partners through outbound phone calls, monthly reviews, and ongoing performance delivery
• Find opportunities to cross-sell related products by working cross-functionally to expand your accounts
• Build meaningful, lasting relationships to make SoundHound the AI solution choice for our restaurant partners
• Maintain communication channels with merchants via email, phone, and face-to-face meetings
• Champion restaurant partner feedback to help drive insights

We would love to hear from you if:

• Experience in the restaurant tech industry
• Strong critical thinking ability
• Analytical skills - ability to segment large data sets and turn them into actionable results to drive KPI through Excel/Google Suite and Salesforce
• Outstanding work ethic and attention to detail
• Excellent communication
• Ability to clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from your clients
• Willingness to roll up your sleeves and get in the weeds with our highest-value partners
• Experience creating processes and solving problems at scale
• Strong leadership skills

This role is available throughout the United States except for the following 17 states: AL, AK, DE, IA, KS, ME, MS, MO, NH, ND, RI, SC, SD, VT, WV, WI, and WY. Employees within a 60-mile radius of our Santa Clara, CA office are expected to work from the office on three pre-scheduled, company-wide “core days” each month to encourage cross-team connection and in-person collaboration. Aside from these core days, this job allows for virtual/remote, hybrid, and in-office workplace setting options.

The salary range for this position is $80,000-$100,000 plus variable pay and equity. In addition to salary, variable pay, and equity, you will receive comprehensive healthcare, paid time off, and other benefits. Our recruiting team will provide a specific salary range based on location and years of experience.