Sales Engineer, Restaurants

Key Skills

Aartificial intelligence, Account Management, AI technology, Analytical and Problem solving, Automation, Autonomy, B2B, Business Development, Business Intelligence, Conversational AI, Customer Representative, Data science techniques, Effective communication skills, Finance, HTTP acceleration, IT Security, Leadership Skill, Management, Planning and organization, Presentation skills, Product Development, Product Management, SaaS, Sales, Software Development, Voice Process

Job Description

SoundHound AI believes every person should be able to interact naturally with the products around them–by simply talking. With a global reach spanning two dozen languages, we build Voice AI products with conversational intelligence for cars, restaurant ordering, and more, allowing our customers to extend their brand in new and meaningful ways.

In this role, you will:

• Have 4+ years of experience in a Sales Engineer (or similar) role, managing relationships with enterprise level organizations, preferably working with a technical and customizable product
• Have a solid track record of delivering and scaling an exceptional pre-sales customer experience
• Have experience providing higher level security and compliance support as well as a thorough understanding and knowledge of IT security principles and customer requirements for similar technical B2B SaaS products
• Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders
• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed
• Operate seamlessly in a go-to-market phase of business that is rich with ambiguity and change
• Understand how to juggle multiple competing projects at once and deliver results in rapid fashion
• Have a passion for AI products that change how businesses communicate and interact with their loyal customers.

We would love to hear from you if:

• You are crucial to the success of merchant customer and will be instrumental in bringing our products to market, ultimately responsible for understanding and responding to our customer’s pre-sales needs, accelerating the time to sign and onboard new customers, and scaling the function long-term
• You will collaborate closely with the Sales, Product, Eng and Account Management teams,
• Deliver an exceptional pre-sales customer experience
• Provide technical expertise in the pre-sales process, outlining the value proposition, clarifying technical requirements, and answering product-related questions
• Demonstrate how the SoundHound business products can provide solutions to customers’ business needs and deliver value, including (but not limited to) demos, requirements scoping, and proof of concepts
• Serve as the first line of defense for security, data privacy and compliance questions from merchant customers
• Create and maintain documentation, diagrams guides, and FAQs related to common questions and requirements discovered during the pre-sales process
• Develop and nurture strong customer relationships during the evaluation and purchasing process
• Foster customer advocacy and represent the voice of the customer with internal teams, gathering and relaying customer feedback and identifying themes across customers to incorporate into product planning
• Understand the holistic product roadmap to dictate accurate timeline quoting and planning for required development work.

We are looking for a Sales Engineer to collaborate directly with our enterprise merchant customers. You are crucial to the success of SoundHounds automated AI implementation across consumer ordering channels and employee support products. In a pre-sales motion, along with members of the leadership team, you will qualify, advise and guide prospects through solution recommendations that solve key business problems. You will work closely with Sales, Product, Eng and Account Management to support each merchant’s needs and facilitate rapid buying cycles, furthering the scale of our Restaurants based portfolio.

We strive to be a values-driven company that is supportive of one another, open and honest, undaunted by challenges, nimble and focused, and determined to excel and win.

Here at SoundHound AI, diversity, equity, and inclusion are key to who we are as a company. With a mission to build Voice AI for the world, creating a team with global perspectives is critical to our success.

We care deeply about fostering an environment where everyone is supported and can do their best work. SoundHound ensures that individuals with disabilities are provided reasonable accommodations to participate in the interview process, perform essential job functions, and receive other employment benefits.