Senior Product Manager, Service Fundamentals

Key Skills

Blockchain Technology, Crypto, Cryptocurrency, Customer Representative, Design, Effective communication skills, Fin-tech, Finance, Product Management, Project management, Risk Analytics, Teamwork

Job Description

Gemini customers also have access to a wide range of institutional products tailor-made for high-net-worth individuals, asset and wealth managers, and hedge funds and liquidity providers seeking exposure to crypto. Customers looking to place large orders can use Gemini eOTC, a fully-electronic over-the-counter trading platform built for high-value bulk orders. For wealth management professionals, we offer a unique destination for their clients’ crypto portfolios from a single platform, and we enable fully electronic clearing and settlement of off-exchange crypto trades.

The Department: Service Fundamentals (Fraud)

The Role: Senior Product Manager

We are looking for a Senior Product Manager to champion our fraud prevention strategies. Your primary responsibility will be to pinpoint and protect against existing, new, and emerging fraud vectors while ensuring a secure and world-class customer experience. The ideal candidate will be data-driven, leveraging advanced signals and machine learning algorithms to detect risk. They should possess a deep knowledge of fraud behaviors and mechanisms, coupled with a growth mindset that seeks to balance revenue optimization with loss minimization. This role will engage across all facets of the product experience, from onboarding to transactions, ensuring the secure and efficient movement of funds for our customers. You will work closely with our Engineering, Analytics and Data Science, Fraud Operations, Legal teams, and other Product teams across Gemini.

Responsibilities:

• Fraud Strategy and Leadership: Own and drive the overarching fraud prevention strategy, ensuring Gemini's platform and users are safeguarded against existing, new, and emerging fraud vectors using advanced signals and machine learning algorithms.
• Experimentation and Growth Mindset: Embrace a culture of continuous iteration and improvement. Utilize data-driven insights to refine fraud prevention approaches and optimize revenue, employing an experimentation mindset to test, learn, and adapt strategies for optimal outcomes.
• Entrepreneurial Spirit: Lead the development of innovative, 0 to 1 products that set industry standards. Stay attuned to market trends, customer feedback, and emerging technologies to ensure Gemini remains at the forefront of the crypto industry.
• Be the Change Agent: Adapt and pivot with agility in the ever-evolving crypto landscape. As priorities shift and customer expectations evolve, take charge of managing such changes across the organization, ensuring alignment, clear communication, and a positive approach.
• Own and Influence Business Strategy: Build and nurture strong relationships across the organization, ensuring that fraud prevention strategies are integrated and aligned with the broader objectives of our products.

Minimum Qualifications:

• Minimum of 5+ years of experience in product or project management, with proven track record of taking products from ideation to launch.
• Experience with retail-focused products.
• Experience with design team collaboration, usability testing, and gathering user analytics.
• Proficiency in organization, prioritization, and attention to detail, with proven ability to manage multiple projects with concurrent timelines.
• Affinity for teamwork-oriented culture and demonstrated willingness to roll up sleeves.
• Superb verbal and written communication skills.

Preferred Qualifications:

• Experience in regulated industries, FinTech, cryptocurrency, or retail banking preferred.
• Knowledge of and experience with:
• Cryptocurrencies and/or blockchain technology
• Financial technology, such as exchanges or trading platforms
• Fast-paced startup environment

It Pays to Work Here

The compensation & benefits package for this role includes:

• Competitive base salary
• Benefits
• Discretionary annual bonus

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.