Business Analytics Manager - Retail Bank Operations

Key Skills

Algorithms, Analytical and Problem solving, Apache Hive, Apache Impala, Business Analytics, Cloudera, Data Mining, Data science techniques, Data Wrangling, Effective communication skills, Finance, Machine learning techniques, Pandas, PySpark, Python Programming, R Programming, Retail , Spark Core, SQL

Job Description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Analytics Manager within PNC's Retail Bank Operations organization, you may be based in a remote location. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

You will partner with:

• Retail Banking Line of Business to understand business processes and identify opportunities for: improved efficiencies, financial savings, risk reduction, and an enhanced customer experience
• Data Experts, Data Architects, and Data Engineers for data mining and processing, structured and unstructured data, in order to extract business insights, Model Risk Management to assess model risk, governance, and monitoring
• Information Technology to deploy models, Other Bank Operations Analytics members to knowledge share and assist in the development of data science and machine learning skills within the team

Preferred Skills and Experience:

• Demonstrated history of developing algorithms that use advanced mathematical and statistical techniques, like machine learning, to predict business outcomes and recommend optimal actions to management
  • Familiar with how data science can be applied in Cash Management, Fraud, Disputes, and other aspects of Banking
  • Experience building machine learning algorithms, preferably in a financial institution
  • Experience with Supervised and Unsupervised learning models including: Classification, Regression, Forecasting, and Clustering
  • Experience with data mining and data processing of large, complex, structured, and unstructured data
  • Experience with Cloudera Hive & Impala
  • Knowledge of tools/languages for data mining, data wrangling, feature engineering, and model development including: SQL, Spark, Python, R, PySpark, Pandas, Koalas, etc.

Job Description

• Manages the development, implementation and support of business analytics initiatives and projects. Leads a team of Business Analytics Consultants and may manage managers.
• Identifying, sizing, planning and prioritizing opportunities for processes or performance management through analytics.
• Assessing the scope and resources required of various analytics projects to define necessary resources.
• Manage key performance metrics and communicate operational challenges.
• Monitoring and communicating key performance metrics and operational challenges.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Competencies

Analytical Thinking – Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.

Business Analytics – Knowledge of technologies, techniques and practices for the evaluation of business performance data; ability to analyze business performance using advanced statistical methods to justify and drive future business planning decisions.

Decision Making and Critical Thinking – Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.

Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Emerging Technologies – Knowledge of and ability to design, apply and evaluate new information technologies for business environments in order to improve work productivity and accuracy.

Organizational Savvy and Politics – Knowledge of organizational politics and political tactics; ability to effectively navigate formal and informal communication and decision-making channels.

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education: Bachelors

Additional Job Description

Base salary: Commensurate with skills and experience.

Benefits

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com. 

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO)