Conversational AI Engineer

Key Skills

Java Programming, Python Programming, C++, C Programming, SQL, Cloud computing, Scala Programming, Machine learning techniques, Data science techniques, MATLAB Programming, PyTorch, TensorFlow, R Programming

Job Description

As a Conversational AI Engineer, you will drive highly strategic efforts that are part of the Next Generation Transformation program by developing home-grown technology applications for our Contact Centers and managing individual deliverables. In this role, you will be a part of a Conversational AI Team that delivers solutions for Citizens Bank customers. In this role, you will be a developer responsible for developing Amazon Lex based chatbots for the bank’s Consumer and Commercial initiatives. You will work alongside contact center teams, conversation designers, and DevOps automation.

The AI Engineer will be responsible for:

• Develop/Configure/Test a new virtual assistant (Chatbot/Voicebot) within Amazon Lex or enhance existing virtual assistance conversations by creating/updating intents, responses, and training phrases to make a chatbot continuously more effective
• Develop and maintain quantitative key performance indicators to evaluate the effectiveness of the chatbot
• Create and maintain documentation on conversation flows, architecture design, API integration, development, deployment, etc.
• Develop a DevOps pipeline to automate build, test, and deployment
• Work with other product team members using Agile methodology
• Communicate technical design, implementation issues, risks clearly and precisely

Qualifications

• 2+ years of experience in software development, with a proven record of successfully launching commercial products
• 1+ years developing applications using AI, natural language processing, and/or speech recognition
• Expertise in Python
• Demonstrated ability to operate in a team environment, strong interpersonal and communication skills
• Experience with CICD pipeline (Jenkins, CircleCI, or equivalent) preferred
• Experience working on AWS preferred
• Cloud Certifications preferably AWS

Education

• Bachelor's degree in Software Engineering, Computer Science, or Data Science

Benefits

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.