VP- Infrastructure Operations

Key Skills

Analytical and Problem solving, Ansible, AWS, Azure, Blockchain Technology, DevOps, Effective communication skills, Git, Google Cloud Platform (GCP), IaaS, Infrastructure as code, IT, Jenkins, Machine learning techniques, Operations, Terraform

Job Description

What is the Infrastructure Services Team responsible for?

Our Infrastructure Services team is responsible for partnering with internal Engineering to design, build, and perfect our IT infrastructure, which serves as a foundation to Franklin Templeton’s business apps. We leverage cutting-edge technologies, such as generative AI, cloud computing, best-in-class automation, and many more to deliver scalable, secure, and resilient solutions that meet the needs of our internal clients and stakeholders.

What is the VP, Infrastructure Operations responsible for?

The VP will define and execute the vision, strategy, and roadmap for IT infrastructure operation services, aligned with the business goals and priorities; manage and oversee the delivery of IT infrastructure projects, ensuring quality, timeliness, and budget compliance; manage a small internal team (~10) which oversees a large number(>100) of outsourced resources operating Franklin’s overall infrastructure; and lead and mentor a team of IT infrastructure managers, engineers, and analysts, fostering a culture of innovation, collaboration, and continuous improvement.

What are the ongoing responsibilities of the VP, Infrastructure Operations?

• Manage Franklin’s outsourcing for infrastructure operations
• Establish and maintain strong relationships with internal and external stakeholders, including business units, vendors, partners, and regulators
• Ensure compliance, per regulatory requirements, with IT policies, standards, and regulations such as security, privacy, and governance
• Partner with supporting organizations, providing engineering, architecture, and financial support to improve overall operations for Infrastructure
• Monitor and evaluate the performance, availability, and reliability of IT infrastructure services, and implement corrective and preventive actions as needed
• Demonstrate Franklin IT’s core values of being accountable, outcome oriented, growth minded, strategic, and empowered, and supporting same in your staff

What ideal qualifications, skills and experience would help someone to be successful?

Critical:

Bachelor's degree in computer science, engineering, or related field

• 10+ years of experience in IT infrastructure management, with a proven track record of leading large-scale projects and teams.
• Expertise in cloud platforms, such as AWS, Azure, or Google Cloud, and their services.
• Expertise in operating datacenter and cloud-based infrastructure, including servers (thousands of physical, virtual and IaaS), storage(petabytes), backups, batch management (millions run per month), file transfer, disaster recovery)
• Strong knowledge of ITIL best practices, including service design/transition/operation, and continual service improvement
• Excellent communication, collaboration, and problem-solving skills, with the ability to influence and negotiate with senior stakeholders
• Experience managing vendors and related contracts and budgets above $10M per year

Preferred:

• Experience in DevOps, agile, and lean methodologies, and tools, such as Jenkins, Git, Ansible, or Terraform
• Knowledge of emerging technologies, such as machine learning, blockchain, or edge computing, and their implications for IT infrastructure
• Proven ability to manage additional teams such as Networking/Voice, and Database Administration operations

What technology skill sets are critical to the success of this role?

• Certifications in cloud technologies, such as AWS Certified Solutions Architect, Azure Solutions Architect Expert.
• Demonstrate your passion for IT infrastructure and your ability to learn and adapt to new technologies and trends.
• Highlight your achievements and impact in IT infrastructure projects, and how you have delivered value to the business and the customers.
• Highlight your leadership and management skills, and how you have developed and empowered your team and your peers.
• Provide evidence of your education and certifications in IT infrastructure, and how they have enhanced your knowledge and skills.

Franklin Templeton offers employees a competitive and valuable range of total rewards—monetary and non-monetary—designed to support the whole person and to recognize their time, talents, and results. Along with base compensation, other compensation is offered such as a discretionary bonus, 401k plan, health insurance, and other perks. There are several factors taken into consideration in making compensation decisions including but not limited to location, job-related knowledge, skills, and experience. At Franklin Templeton, we apply a total reward philosophy where all aspects of compensation and benefits are taken into consideration in determining compensation. We expect the salary for this position to range between $220,000 and $250,000.

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Experience our welcoming culture and reach your professional and personal potential!

Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there’s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.

Hear more from our employees

By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life’s adventures, taking care of your family members, or making a positive impact in your community, we aim to have your needs covered. Learn more about the wide range of benefits we offer at Franklin Templeton.

Highlights of our benefits include:

• Three weeks paid time off the first year

• Medical, dental and vision insurance

• 401(k) Retirement Plan with 85% company match on your pre-tax and/or Roth contributions, up to the IRS limits

• Employee Stock Investment Program

• Tuition Assistance Program

• Purchase of company funds with no sales charge

• Onsite fitness center and recreation center

Onsite cafeteria

Only applicable at certain locations

Learn more about the wide range of benefits we offer at Franklin Templeton

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.

Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation to search for or apply for one of our positions, please send an email to accommodations@franklintempleton.com. In your email, please include the accommodation you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.