Aartificial intelligence, Amazon Simple Storage Service (S3), AWS, AWS Sagemaker, Azure, Continuous Integration & Continuous Delivery - CI/CD, Data Engineering, DataDog, GoLang, Google Cloud Platform (GCP), Java Programming, Kubernetes-K8s, Machine learning techniques, MLflow, MySQL, Python Programming, PyTorch, Ruby on Rails, Scala Programming, TensorFlow
Zendesk’s people have one goal in mind: to make Customer Experience better. Our products help more than 125,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day.
We are looking for a Senior Engineer to join our Machine Learning team. You will be developing Intelligent Triage capabilities that help automate workflows for customers using AI models. We are looking for someone who thrives on a high degree of autonomy with provided context and is a self-starter. Working well with colleagues across functions of product, science, security, and other groups is essential in this role.
What you'll be doing
What you'll be doing
Basic Qualifications:
Preferred Qualifications:
Tech Stack (informational)
Streams and queues: Kafka, Amazon MQ
Service deployment: Kubernetes, Spinnaker
Logging and monitoring: Datadog, Sentry
Where We Work
We're rapidly growing our teams in Lisbon, Portugal and Krakow, Poland. We have exciting next-generation ML products that are already in use by customers in the banking and finance area, online and offline retailers, and even national postal services. You will work with a driven team, passionate about delivering the right experience to end-users using sophisticated and pioneering ML technology.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.