Degree in Artificial intelligence- AI
Degree in Environmental Engineering
Degree in Industrial Engineering
Aartificial intelligence, Agile methodologies, Amazon Simple Storage Service (S3), Apache Kafka, AWS, Docker, Environmental, Java Programming, Machine learning techniques, MySQL, Natural Language Processing (NLP), Python Programming, Ruby on Rails, Scala Programming, SPARK Programming
Zendesk is looking for a motivated Machine Learning Science Manager to join our ML organization.
Zendesk’s people have one goal in mind: to make Customer Experience better. Our products help more than 125,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day.
Our team is responsible for helping Customer Experience teams to achieve their best, by solving repetitive work, so they can shift their focus to solving more sophisticated problems. We use the latest trends in AI algorithms to help us on that mission, and we're passionate about empowering our customers.
As a Machine Learning Science Manager, you will be responsible for expanding and leading a distributed team of ML Scientists, fostering healthy relationships, collaboration and engagement, while supervising the development of AI capabilities. Your role will also involve mentoring and coaching team members, conducting performance evaluations, and finding opportunities for process improvements and innovation. Ultimately, your goal will be to ensure that your team delivers high-quality, scalable, and efficient machine learning solutions that drive business success.
What you’ll be doing
What you bring to the role
Required experience:
Preferred requirements:
Our stack
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.