Apache Kafka, AWS, GoLang, Kubernetes-K8s, Machine learning techniques, MLflow, MySQL, Python Programming, Ruby on Rails
Zendesk has one goal in mind: to make Customer Experience better. Our products help more than 125,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day.
We are looking for a Staff Engineer to join our Machine Learning team. You will be delivering AI/ML powered Intelligent Triage capabilities for our customers at Zendesk scale.
What you'll be doing
What you bring to the role
Basic Qualifications:
Preferred Qualifications:
Tech Stack (informational)
Where We Work:
We are rapidly growing our teams in Lisbon, Portugal, and Krakow, Poland. We have exciting next-generation ML products that are already in use by customers in the banking and finance area, online and offline retailers, and even national postal services. You will work with a driven team, passionate about delivering the right experience to end-users using sophisticated and pioneering ML technology.
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.