Machine Learning Scientist

Key Skills

Aartificial intelligence, Effective communication skills, Keras software library, Machine learning techniques, Natural Language Processing (NLP), PyTorch, TensorFlow

Job Description

Zendesk is looking for a motivated Machine Learning Scientist to join our team.

Zendesk’s people have one goal in mind: to make Customer Experience better. Our products help more than 125,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day.

Our team is responsible for helping Customer Experience teams to achieve their best, by intelligently solving repetitive work, so they can shift their focus to solving more sophisticated problems. We use the latest trends in Machine Learning and AI algorithms to help us on that mission, and we're passionate about empowering our customers

You will be embedded in a multi-functional team, closely collaborating with scientists, engineers and product. You will contribute to the Research road map of Zendesk, by researching and building efficient multilingual machine learning solutions that can power AI capabilities, such as macro suggestion, multilingual intent detection or sentiment analysis.

What you’ll be doing

• Pair with applied ML scientists to learn about our technology stack and architecture
• Collaborate with ML teams to research, build and improve efficient multilingual AI solutions with a significant impact on customer support.
• Solve meaningful and challenging problems with recent ML techniques including neural networks and information retrieval
• Support transference to production of ML techniques and learn how to design for scale. Improving customer support of millions of clients a day!
• Collaborate with hardworking, experienced, and humble colleagues around the globe.
• Present your work to a multi-disciplinary, global audience.
• Be up to date with recent literature in machine learning and Natural Language Processing (NLP), participating in conferences and sharing knowledge internally.
• Champion initiatives to improve the quality and robustness of Zendesk AI capabilities.
• Mentor and collaborate with other team members
• Collaborate with universities in projects and by supervising MSc thesis
• Participate in activities and volunteer with other scientists, engineers, students and interns.

What you bring to the role

Required experience:

• MSc degree in computer sciences, electrical engineering, math, or related areas.
• A solid foundation in statistics and machine learning techniques
• Good programming skills in python
• Experience with at least one of the main deep learning libraries (Tensorflow, Keras, PyTorch) - PyTorch preferred.
• Willingness to learn and grow
• Be curious and eager to understand the ML problems in a critical way
• Be pragmatic and results oriented

Preferred requirements:

• Knowledge and experience with Natural Language Processing (NLP) is a bonus, specially on dialog, information retrieval, classification or sequence to sequence models
• Great written and verbal communication skills, with experience conveying technical concepts to a diverse audience of partners.
• A collaborative and can-do attitude

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.