Machine Learning Intern

Key Skills

Aartificial intelligence, Effective communication skills, Keras software library, Machine learning techniques, Natural Language Processing (NLP), PyTorch, TensorFlow

Job Description

Zendesk is looking for a hardworking intern with a background in Machine Learning to join our team in Lisbon, Portugal starting, starting in 2022. 

Your internship project will have a duration of 6 months and you will directly contribute to the research road map of the team. In particular you will be embedded in a multi-functional team, closely collaborating with other scientists, engineers and product. You will collaborate closely with team members to build solutions to develop unified ML models and improved AI processes to reply to customer support requests.

What you’ll be doing

• Pair with applied ML scientists to learn about our technology stack and architecture
• Collaborate with ML teams to research, build and improve efficient multilingual AI solutions with a significant impact on customer support.
• Research and adapt recent AI methods to solve meaningful and challenging problems.
• Write and deploy production-grade code and learn how to design for scale. Improving customer support of millions of clients a day!
• Collaborate with hardworking, experienced, and humble colleagues around the globe.
• Work in an agile development environment where pragmatism triumphs over dogmatism
• Present your work to a multi-disciplinary, global audience.
• Be up to date with recent literature in machine learning and Natural Language Processing (NLP), participating in conferences and sharing knowledge internally.
• Participate in activities and volunteer with other engineers, students and interns

What you bring to the role

Required experience:

• MSc (or PhD) degree in computer sciences, electrical engineering, math, or related areas.
• A good foundation in statistics and machine learning techniques
• Good programming skills in python
• Familiarity with at least one of the main deep learning libraries (PyTorch, Tensorflow, Keras) - PyTorch preferred.
• Willingness to learn and to grow

Preferred requirements:

• Experience with deep learning and/or NLP is a bonus
• Great written and verbal communication skills, with experience conveying technical concepts to a diverse audience of partners.
• A collaborative and can-do attitude
• A desire to learn and grow

Zendesk

At Zendesk, we believe that every great customer relationship stems from a conversation. So we built a customer service software company that designs solutions to foster better customer relationships. From large enterprises to startups, powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 150,000 customers across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more at www.zendesk.com.

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information. 

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.