Degree in Artificial intelligence- AI
3D data processing, Aartificial intelligence, Algorithms, Amazon RDS, Amazon Simple Storage Service (S3), AWS, AWS Aurora, Design, Docker, Elasticsearch, Java Programming, JavaScript, Kubernetes-K8s, Machine learning techniques, MLOps tools, MySQL, Python Programming, PyTorch, REDIS, Ruby on Rails, Scala Programming, TensorFlow
Zendesk’s people have one goal in mind: to make Customer Experience better. Our products help more than 125,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day.
Our team is responsible for helping Customer Experience teams to achieve their best, by intelligently solving repetitive work, so they can shift their focus to solving more sophisticated problems. We use the latest trends in Machine Learning and AI algorithms to help us on that mission, and we're passionate about empowering our customers.
We are looking for an experienced Machine Learning Engineering Manager to lead the ML knowledge team. The team’s mission is both enabling knowledge creation through generative AI, as well as making the generated knowledge discoverable through information retrieval systems.
As an ML Engineering Manager you are leading all aspects of a cross-functional team that is responsible for end-to-end delivery of machine learning-powered features. You will demonstrate your machine learning expertise to steer the team, while ensuring alignment to credible engineering practices. You ensure that ML models are deployed efficiently at scale, suitable cost, and with measurable quality.
You'll work with different partners (Engineering, Product, Architects and Tech Leads) to ensure your team's roadmap is aligned with company strategy and the team is shipping architecturally sound software at a regular cadence.
What you get to do every day
What you bring to the role
What our tech stack looks like
What we offer
...and everything you need to be effective and maintain work-life balance
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.