Manager Technical - Digital/ Data Science – Customer Service & Aftermarket

Key Skills

Apache Hive, C Programming, C++, Data Mining, Gradient Boosting trees, Java Programming, JavaScript, PowerBI, PySpark, R Programming, Random forests, Regression Analysis, TensorFlow

Job Description

Who we are

At Pratt & Whitney, we believe that powered flight has transformed and will continue to transform the world. That’s why we work with an explorer’s heart and perfectionist’s grit to design, build, and service the world’s most advanced aircraft engines. We do this across a diverse portfolio including Commercial Engines, Military Engines, Business Aviation, General Aviation, Regional Aviation, and Helicopter Aviation and as a way of turning possibilities into realities for our customers. This is how we at Pratt & Whitney approach our work, and this is why we are inspired to go beyond.

What Our Expectations Are

In Customer Programs, we believe that everything starts with our people. We foster a learning organization and inclusive culture by providing opportunities for development, growth and empowerment. We establish our products and services as the customer preferred choice by delivering world-class product & service dependability and targeted customer outreach. We enable customer relationships through intense market focus and we develop customized solutions. We augment all of this by using technology, striving for proactivity, committing collectively, and always acting with integrity and respect. The P&WC engine programs are powering 5 engine markets: regional turboprop aircrafts, general aviation aircrafts, business jets aircrafts, Helicopters and auxiliary power systems on larger aircrafts, which help connecting people and economies around the world.

Digital/ Data Science– Functional Description

As a Technical Manager for data science, you will be responsible for overseeing and managing the data science and digital support team at Pratt & Whitney Customer Service India hub. You will participate in identifying and defining the opportunities which drives and brings added value to the customer service organization. You will oversee assignation and governance to maximize the customer service benefits of the digital projects.

Roles & Responsibilities:

• Supervision of a team of data science experts
• Provide mentoring and coaching to the team in addition to working on critical digital/data science aspects related to aftermarket and inservice issues data for Pratt & Whitney engines
• Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions.
• Able to ingest, clean, process and analyze multiple data sources data-at-rest and data-in-motion
• Assess the effectiveness and accuracy of data set and data gathering techniques.
• Develop custom data models and algorithms to apply to data sets.
• Use predictive modeling to increase and optimize delivery assurance, inventory reduction and other business outcomes.
• Develop testing framework and test model quality.
• Develop processes and tools to monitor and analyze model performance and data accuracy.
• Interpret and effectively communicate data insights using data visualization
• Coordinate with different functional teams to implement models and monitor outcomes.

Qualification / Technnical Experience:

• Bachelors / Masters degree / MBA with experience in designing and developing solutions using Big data.
• 10-15 years of data science experience and good analytical skills.
• Coding knowledge and experience with several languages: Python, C, C++, Java, JavaScript, etc.
• Knowledge and experience in statistical and data mining techniques: GLM/Regression, Random Forest, Boosting, Trees, text mining, social network analysis, etc.
• Experience querying databases and using statistical computer languages: R, Python, SLQ, Hive SQL, etc.
• Experience in one of the following libraries: TensorFlow, PySpark.
• Experience creating and using advanced machine learning algorithms and statistics: regression, simulation, scenario analysis, modeling, clustering, decision trees, neural networks, etc.
• Experience with distributed data/computing tools: SAS ViYa, Hadoop, Hive, Spark, Jupyter Notebook, Git etc.
• Experience visualizing/presenting data for stakeholders using: PowerBI
• Good understanding of aerospace/aeronautics environments
• Good understanding of customer service ecosystem (Customer services, aftermarket, MRO, warranty, contracts, etc.)
• Fluent in English with excellent written and verbal communication skills
• Working experience of SAP
• Experience user of the Microsoft Office (Word, Excel, PowerPoint)
• Experience of working under dynamic and uncertain business conditions

Other Skills:

• Analytical thinking
• Adaptability
• Business judgment
• Focus on results
• Teamwork

Work Location:

• Bangalore, India

Employment Type:

• Full-time
• This position requires flexibility to support outside the regular office hours as per the need basis

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.