Senior AI Product Manager

Key Skills

Algorithms, Apache Kafka, Automatic Speech Recognition (ASR), HTML, Natural Language Processing (NLP), NoSQL, SQL

Job Description

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. 

Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. 

As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

Senior AI Product Manager – Automatic Speech Recognition (ASR), NLP, NER, and Language Expansion

As a Senior AI Product Manager for Automatic Speech Recognition (ASR), Natural Language Processing (NLP), Named Entity Recognition (NER), and Language Expansion, you will lead the AI Product team strategy and development for Uniphore's AI models and technologies in the domain of speech recognition, language processing, and expansion. Leveraging your deep technical expertise, you will provide guidance and leadership in exploring innovative concepts to continuously improve the performance of our models (accuracy, latency/concurrency, cost).

This role demands a recognized authority in the AI / NLP industry, with the ability to influence and contribute to product research and innovation.

Responsibilities:

• Collaborate closely with the AI Labs and Engineering teams to engage with partners and stakeholders, building and managing integrations and collaborations.
• Define and prioritize product requirements based on extensive domain knowledge of ASR, NLP, NER, and language expansion.
• Guide engineering teams throughout the product development lifecycle, ensuring seamless integration and deployment of AI models.
• Stay current with partner roadmaps and release plans, using this information to create an AI technology roadmap for each integration.
• Partner with Product Management and AI / Engineering leadership to align integration work with Uniphore's overall product roadmap and release schedule.
• Work collaboratively with cross-functional teams to align the AI product roadmap with marketing, operations, and key milestones.
• Provide regular progress reports on communication integrations to Product Management leadership and operations.
• Ensure robust documentation accompanies new communication integrations and updates to existing ones.
• Serve as a point of contact for inquiries from different business units regarding integrations.

Required Skills / Experience

• Demonstrated expertise in ASR, NLP, NER, and language expansion, with a strong portfolio of successful AI products.
• Bachelor's or Master's Degree in Computer Science, IT Engineering, or related fields.
• Minimum of 10 years of experience in delivering AI-powered products, with at least 5 years of dedicated Product Management experience.
• Strong analytical, strategic thinking, leadership, problem-solving, and project management skills.
• Exceptional attention to detail, combined with the ability to think innovatively and address challenges at both macro and micro levels.
• Comfortable thriving in an agile, fast-paced environment, and adept at navigating ambiguity.
• Excellent written and oral communication skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.
• In this role, you will have the opportunity to shape the future of AI-driven language technologies and contribute to Uniphore's leadership in this rapidly evolving field. Your deep technical insights and strategic leadership will drive the success of our ASR, NLP, NER, and language expansion initiatives, ensuring the continued innovation and growth of our AI product portfolio.