Product Manager - Conversational Analytics

Key Skills

Algorithms, Machine learning techniques, Natural Language Processing (NLP), NoSQL, Python Programming, PyTorch, SQL

Job Description

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. 

Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. 

As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

Uniphore, the leader in Conversational AI, is revolutionizing customer service by leveraging artificial intelligence and automation to deliver a better experience for both customers and customer support agents.

As Product Manager for Conversational Analytics, you are responsible supporting the development and implementation of the overall product strategy and detailed technical product roadmap, for the company’s AI based conversational analytics and quality solutions. You are part of a global Product Management team and report to the Director, Product Management.

Responsibilities

• Own the end-to-end technical product management cycle translating product roadmap to technical product requirements through to customer delivery.
• Collaborate with leadership team in defining clear product strategy within the relevant market or geography.
• Identify requirements, define detailed roadmap, and create preliminary design concepts.
• Work directly with the Engineering teams to drive the implementation of the roadmap and meet spec, quality, and timelines.
• Prioritize business requirements and translate them to product functional & technical requirements.
• Collect and analyze customer feedback and defect reports to identify product gaps and opportunities as input to the product roadmap.
• Own product documentation, training, and demos.
• Support the customer success and delivery teams ensuring quick resolution and root cause analysis on identified issues.
• Understand and ensure support and compliance with product certifications.
• Support sales and marketing with customer demos and roadmap presentations.

Skills/Experience

• Bachelor’s/Master’s Degree in Computer Science/IT Engineering or related fields.
• 5+ years of experience in delivering SaaS based / web-based products with 3+ years of Product Management experience.
• Experience in Product Management for Conversation/Speech Analytics and/or Agent Quality Management.
• Excellent written & oral communication.
• Experience in working in Agile methodologies.
• Strong innovation skills and experience in building products with Data Science, Machine Learning, Natural Language Processing and Artificial Intelligence.
• Proven analytical thinking, leadership, problem solving, project management skills, attention to detail, and exceptional organizational skills.
• Domain knowledge in building & launching solutions for contact centers, Conversational Assistants, or Conversational AI.
• Be comfortable with ambiguity in a fast-paced and ever-changing environment, and able to think big while paying careful attention to detail.

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.