Sales Development Representative

Key Skills

Aartificial intelligence, Effective communication skills, Leadership Skill, Machine learning techniques, Sales, Salesforce

Job Description

As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

Uniphore, an early leader in Conversational Service Automation (CSA), is looking for a superstar Sales Development professional.

Sales Development Representative Role:

In this position, you will engage with prospects across all channels, driving pipeline via both inbound (marketing) and outbound (cold) programs. You will also schedule and hold qualification calls with prospects within our defined ICPs, resulting in and driving high velocity net new pipeline. This position has career growth potential within the team as well as feeding into closing roles and other cross functional roles as we scale.

Responsibilities:

• Following up on marketing campaigns and inbound inquiries
• Schedule meetings and product demos for the Enterprise Sales Directors
• Use good judgement when ascertaining if inquiries are qualified and route/book meetings with the appropriate sales reps
• Manage inbound MQLs and properly disposition them
• Understand Uniphore’s product offerings and effectively communicate and apply them to prospect requirements
• Accurately enter, update, and maintain daily activity and prospect information in Salesforce.com, including comprehensive and up-to-date client information
• Achieve and exceed monthly quotas and objectives
• Work closely with Sales and Marketing team members to achieve organizational goals
• Ensure inbound requests and opportunity hand-offs to sales, business development, and support are successful and exceed customers’ satisfaction

Qualifications:

• Highly performing individuals who treat sales as a professional sport requiring the constant application of effort and learning.
• 1+ years of full-time sales development experience and/or Inside Sales
• Passionate about customer service and growing a sales career
• Articulate, curious and energetic
• Conscientious and a team player

Preferred Qualifications:

• Bachelor's Degree is a plus
• Previous experience in the customer care or AI, ML etc.
• Strong technical acumen is a plus
• Familiarity with Salesforce.com CRM tool and LinkedIn/prospecting tools

Our Benefits & Employee Value Proposition:

• Access to LinkedIn Learning
• Global Wellness Program – Wellness for you
• Global Reward Platform - U Rock
• Hybrid work culture
• Uniphore Annual Bonus Scheme
• Competitive annual leave and flexible working arrangements
• Health cash back program

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.