Agile methodologies, Algorithms, Data Analysis, Data Modeling, Data science techniques, Machine learning techniques, Planning and organization, PowerBI, Python Programming, SQL, Statistics
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.
To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
Job Purpose
The Customer Performance Lab supports the Customer Digital Experience and Customer Service and the Customer Billing and Collections teams with data insights on digital channels and operations for continuous improvement opportunities across process, performance, and digital portfolios in the Customer Organization.
The successful candidate will be responsible for using their knowledge of data processing, requirement gathering skills in support of report development and data analysis. Their duties include collaborating with business stakeholders, CDP and other data professionals, IT to facilitate report development, data analysis, SQL scripting, validation, and Power BI report creation. Overall help support business initiatives’ reporting deliverables across Customer Process and Digital Experience.
Key Accountabilities
Qualifications
More Information
Salary
$80,000 - $94,000 a year - Upstate NY
$95,000 - $112,000 a year - Downstate, NY
$89,000 - $105,000 a year - Massachusetts
Salary commensurate with location and experience
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is one of the world's largest utilities, focused on delivering energy safely, efficiently, reliably and responsibly. National Grid is an international electricity and gas company and one of the largest investor-owned energy companies in the world. We play a vital role in delivering gas and electricity to many millions of people across Great Britain and northeastern US in an efficient, reliable and safe manner.