Business Analytics, Customer Success Analyst

Key Skills

Business Analytics, Data Analytics, Data Visualization, Leadership, Looker, Microsoft-Excel, Presentation skills, SQL, Tableau

Job Description

WHAT IS BOX?

Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. 

By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers 100,000+ businesses, including many top Fortune 500 companies who trust our secure collaboration platform to manage the entire content lifecycle.

WHY BOX NEEDS YOU

Are you excited by the prospect of using analytics to drive business growth and customer retention? Do you possess exceptional business smarts, and are passionate about Big Data? Do you want to work in a challenging but fun environment, in an entrepreneurial but well-resourced and supportive environment? We are looking for a super smart and passionate individual to join our Business Analytics team. In this role, you will work with senior leaders across Customer Success, driving analytical insight into business recommendations and actions.

WHAT YOU'LL DO

• You will use analytics to drive business decisions, with the goal of strengthening customer retention, improving product adoption, and increasing renewal rates.
• You will test your recommendations in a hypothesis-driven, data-tested manner. This includes 1) performing analytical deep-dives to identify problems, opportunities and actions required; 2) leveraging large amounts of disparate data sources by using SQL or other scripting and statistical tools, and 3) designing and managing test/pilot programs.
• You will report against your initiatives by identifying key metrics and building dashboards to track business progress and assess core initiatives.
• You will help deliver a world class customer experience by owning data requests from our account teams, building dashboards and developing insights into how customers are using our product.
• You will work cross-functionally with data engineers, data scientists, and business stakeholders to ensure we're delivering quality insights to the business.

WHO YOU ARE

• You're a business thought partner, not just a data monkey. Your analytical kung fu is strong, but what you really enjoy is finding ways to improve the business. It just so happens that you use data analytics as the tool to prove that your suggestions are the right ones. 
• Your analytics skills are strong, with 1+ years of experience in an analytics role and proficiency with either Excel, SQL, or data visualization tools (e.g. Tableau, Looker, Domo).
• Your business judgment is strong. You've got the ability to take ambiguous business problems and solve them in a structured, hypothesis-driven, data-supported way. 
• You have strong presentation skills and can communicate effectively with senior leaders.
• You have a strong educational background. You have a Bachelor's in an analytical field (statistics, computer science, economics, etc.)

EQUAL OPPORTUNITY 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here. 

Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here. 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits, check out our healthcare benefits and additional Box Benefits + Perks.

United States Pay Range

$73,000—$91,500 USD